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American Express Platinum Card Review


Update: Amex is in the midst of updating the features of this card. Some information on this page may be slightly outdated at this moment. We expect the new details today and will update when we get them.

About a year ago, I upgraded my American Express&#174 Preferred Rewards Gold Card to the American Express Platinum Card. I have held off writing a review because I wanted to have first hand experience with using the card. As time passes, I would like to share my experience with you. So here goes…

How I use the American Express Platinum Card?

This is going to be quite a long review because this card has simply lots of features. So I’ll start by actually telling you the key features that I make use of the Platinum Card&#174 from American Express. Most folks think that you need to be a super high spender to get this card. This could not be further from the truth. Here are some of the unique features that really makes this card worthwhile.

Borrow 60,000 Membership Reward Points – Have you ever wanted to take that dream vacation only to realize that you do not have enough points or miles? That may not be an issue if you have this card. If you are short of miles in your frequent flyer account, you can borrow points to top it up so you can get your free flight. Most frequent flyer program also offer bonus for miles transfer or purchases. Membership Rewards occasionally gives 25% to 50% bonuses for transferring points into air miles. When used correctly, this is a great way to get award tickets or business class upgrade.

Starwood Preferred Guest Gold Status – The very first thing you should do is to sign up for a Starwood Preferred Guest membership even if you do not have one. That is because if you tell Starwood that you have a Platinum Card, you will be given a Gold Elite Status as a SPG member. All you have to do is to get a “code” from Amex Platinum. You then all Starwood and mention the code. And once they enroll you, you will be given gold status.

Car Rental Memberships – The next thing you should do is to sign up for memberships in Hertz, National and Avis. The Hertz Gold membership is worth $60 a year. You enroll at www.americanexpress.com/premiumcarrental.

$200 Annual Airline Credit Fees – Each year, you acn be reimbursed for up to $200 when you use your card on airline incidental fees like in-flight food, baggage fees. You do however, have to pick a qualifying airline that you wish to earn these on (and you can only pick one). But if you fly a couple of carriers, just pick one and you could have that $200 in credit annually.

Lounge Access – Platinum cardholders are also given complimentary access to Priority Pass memberships. (Note: You must enroll in it). There are various tiers in their membership. The lowest tier requires a $199 annual fee and a $27 fee for each visit by yourself and a guest. The highest level has a $399 annual fee but free visits by yourself and a $27 fee for guest. With Amex Plat, you can visit Priority Pass Lounges for free though you have to pay a $27 fee for a guest. Enrollment can be done over the phone with Amex Platinum customer representative.

You also get access to Delta SkyClub Lounge. The Delta Skyclub membership fees ranges from $300 (if you are a Diamond Medallion member) to $450 (if you are just a silver member). So merely using these Lounges a couple of times a year pays off quite a bit of your Platinum annual fee.

As of 22nd March 2014, you can have access to Airspace Lounges in New York (JFK), Cleveland (CLE) and the Baltimore-Washington International (BWI) airports (learn more at airspacelounge.com)

Update: Presently, you are able access AA’s Admiral Lounge and US Airways lounge. However, from 3/22/2014, card Members will no longer be able to gain complimentary access to the American Airlines airport lounges (known as Admirals Club lounges) or the US Airways Club airport lounges as a benefit of their Platinum Card Membership.

On 30th September 2013, Platinum and Business Platinum card members could access Centurion Lounges. The current lounges are in the Las Vegas McCarran airport and the Dallas/Fort-Worth airport. The lounges are the first of several American Express airport lounges that will open in major U.S. cities, and offer complimentary gourmet food, signature cocktails and curated wines, high speed Wi-Fi, a computer bar, and more. For more information, visit thecenturionlounge.com.

Fine Hotels and Resorts – In my opinion, this is one of the most under-rated features of this card. Basically, Amex has teamed up with hotels in most regions in the US (and abroad as well). If you use your Amex Plat to book these hotels through Amex, you will receive a complimentary amenity and a room upgrade when available. For example, I stayed at the Fairmont Miramar at Santa Monica and got complimentary breakfast, a room upgrade and $100 in credit (which I used for a massage!). If you do use your card to book several stays at these hotel, you will realize how valuable the perks are.

No Foreign Transaction Fee – One of the nice features of this card is that there is no foreign transaction fees. And you’ll get to save that typical 3% fee when you travel abroad. Personally, I travel international once a year and this benefit is great because I do not have to get another card just to avoid this pesky fee.

There are other great perks which I have not used (like international business companion ticket). But using these benefits has made this card worth it for myself (in my opinion).

Now, let’s get on to the review itself where I will highlight the other perks not mentioned here.

Rewards and Formula

Membership Rewards First – The Platinum Cards reward is based on the Membership Rewards First program. “First” has slightly more rewards than the regular MR program.. You will earn one point for every eligible dollar that you spend and Membership Reward Points do not expire. (Watch the Video)

Travel Privileges

Platinum Travel Service – Platinum card holders can make use of Platinum Travel Service to make all their travel reservations. The advantage of using this service is that they will coordinate your bookings in terms of using the reward points you have earned.

Airport Club Lounge Access – already mentioned above.

Fine Hotels and Resorts – already mentioned above.

International Airline Program – The International Airline Program allows you save money on a companion ticket business or first class ticket when you purchase a full fair business class or first class ticket from Travel Platinum Service (using your platinum card off course). What essentially happens is that you do not have to pay for the base rate. But you do have to pay for other fees like airport taxes, fuel surcharges and a non-refundable $39 fee to Amex. Participating airlines include Aer Lingus, AeroMexico, Air France, Air NewZealand, Aitalia, Asiana Airlines, Austrian, Cathay Pacific, China Airlines, Delta Airlines, Emirates, Etihad Airways, Japan Airlines, Jet Airways, LAN Airlines, Luthansa, Mexicana, SAS, South African Airways, SWISS and Virgin.

Cruise Privileges Program – Platinum Cardholders who book their cruise vacations through the Platinum Travel Service with any of the cruise partners will get either a $300 shipboard credit or a two category stateroom upgrade. You will also receive additional amenities from each cruise line. Partners include Crystal Cruises, Cunard Line, Holland America Line, Princess Cruises, Regent Seven Seas Cruises, Silversea Cruises, The Yachts of SeaBourne, and Winstar Cruises.

Platinum Destination Vacation – American Express has also partnered up with select group of vacation partners that will allow you to earn points and use points for these vacations. For example include Abercombie & Kent, American Express Vacation&#174, AutoVenture, Brendan Worldwide Vacations, Classic Vacations, Insight Vacations, Mountain Park Travel Canada, Orient-Express Hotels, Trains and Cruises, PerryGolf, PrimeSport, Ski.com, Tauck World Discovery.

Premium Car Rental Program – see above.

Gold Starwood Preferred Guest Membership – see above

International Communications Solutions – This perk allows you to get the YouToMe Service where you can do call forwarding from your cell phone or you can give your friends a toll-free number to call you. Card members will be given 15 minutes of air time without any charge. I have not used this service, so I cannot say if it is good or not.

The Limousine Program – Amex has partnered up with Carey, a limousine company to provide limousine services. The perk is that you can earn two extra points for every dollar (that means three points – two extra plus the regular point per dollar) that you spend on the card.

Platinum Villas – As a platinum card member, you can get access of villas. Amex has teamed up with Abercombie & Kent, Beautiful Places, Four Seasons Residence Club, Lacure, The Mansion at MGM Grand and Villas of Distinction to offer highly acclaimed villas for your vacation.

Private Yacht Program – Amex has partnered with Fraser Yacht and International Yacht Collection to offer card members customized Yacht trips to various destinations worldwide!

Private Jet Service Program – Amex actually markets this service for private jet programs. Their partners include Atlantic Aviation Flight Services, Bombardier Flexjet, Delta AirElite Business Jets, Le Bas International, Sentient Jet Membership.

Travelers Check and Foreign Currency – Amex allows you to get travelers checks at any of their world wide travel offices. You do not have to pay any fees for this.

American Express Travel Website – Amex has actually their own travel website where you can book your trips. You can earn double membership points when you use the site to book your trips.

Platinum Concierge – Platinum card holders can have access to Amex Concierge service. This is a service that I have used many times, including the one that I made reservations for this years valentine’s day!

By Invitation Only – As a platinum cardholder, you may be able to get access to certain very high profile events. For 2009, these events include :

  • “Best of Both Worlds” Wine Dinner at The French Laundry
  • “Imported from Italy” at Italian Wine Merchants
  • 2009 Tribeca Film Festival
  • 2009 US Open Championship
  • 2009 Wimbledon Championships
  • 27th Annual FOOD AND WINE Classic at Aspen
  • 9 to 5: The Musical on Broadway
  • Cooking Sous Vide with Chef Thomas Keller
  • Cooking at Home with Chef Charlie Trotter
  • Guigal Wine Dinner at SHO Shaun Hergatt
  • Innovative cooking with Thomas Keller
  • Legends of Boston Baseball
  • Los Angeles Basketball VIP Experience
  • Mid-Century Style and Design with Jonathan Adler
  • Mother’s Day Delight with Tory Burch
  • VIP Exclusive at StageCoach Festival
  • Platinum Dining Reservations – Amex Platinum has made arrangements with participating restaurants, bars, bistros etc to hold a couple of tables for last minute reservations. I have many friends who have made last minute reservations at extremely hard to get restaurants. Now, they did not get the seats with nice views, but they did get a place.

    Platinum Shopping Partners – Amex has partnered by Neiman Marcus, Sony and Bergdorf Goodman to offer card holders certain privileges. For example, Platinum Card members can enroll their card in Neiman Marcus InCircle Program. You can then earn both InCircle Points and Membership Reward points when you shop at Neiman Marcus. Once you have accumulated 10,000 points, you can exchange them for a $100 InCircle gift card. Being enrolled in the InCircle program also allows you to earn InCircle points at Bergdorf Goodman as well. As for Sony, being a platinum card member allows you to enjoy VIP status with Sony’s program.

    Premium Seats Program – Platinum card members can also get access to tickets before the general public for events in L.A. and New York. Examples of venues include Madison Square Garden, Radio City Music Hall.

    Premium Access – Card members can also get early access and preferred seating (before the general public) to events like concerts etc.

    Departure Magazine – A few times a year, you will get a “Departure” magazine from Amex. This magazine has articles on various places and travel articles around the world. It also has some interesting write ups on things like antique, where to exotic stuff etc.

    American Express Selects – This is a program where you can shop at various online sites like hotels.com or orbitz.com (through Amex site) and get special discount using your Platinum Card.

    Premium Protection – Amex calls these “premium protection”, but (in my opinion) they really standard and common in most Visa and Mastercards these days. But here is a laundry list of features found on the Platinum card (that is found in most other Amex cards as well).

    Premium Global Assist – This is a 24/7 hotline service that you can call for emergency medical, legal service especially if you are in a different country. (I haven’t had to use this yet!)

    Roadside Assistance – I once had to use this when I left my keys in the car!

    Car Rental Loss and Damage Insurance – This feature is common among most credit cards.

    Baggage Insurance – When you buy an airline ticket with your Platinum Card, American Express will insure you for the “covered trip” of up to $3,000 for the replacement cost of both carry ons and checked in baggages.

    Travel Insurance – Most credit cards have this feature and it is activated when you book your travels with the card. For the Platinum card, the limit is $500,000.

    Purchase – This feature may protect you from damages, loss of goods you with the Amex Platinum for up to 10,000 per occurance and up to $50,000 in claims a year. I’ve had broken goods before, but the stores always took them back and I’ve never had to use this feature.

    Event Ticket Protection Plan – This feature protects you in the event that you bought tickets with Amex and cannot attend the events. You can be reimbursed up to $2,000 per incident for up to two incidents in a twelve month period. It needs to be a legitimate reason like medical reason for example. The “qualifying reasons” are not stated on the website so you will have to call their toll-free number to find out more. New York state residents do not qualify for this feature.

    Guaranteed Fraud Protection – On their website, Amex will guarantee you against any fraudulant charges to your account.

    Identity Theft Assistance – Amex has a 24/7 hotline for you to call in case your identity has been stolen. It has happened to me so I cannot comment on this service.

    Dispute Resolution – This should be a standard feature for all credit cards. But essentially, when you dispute a charge, Amex will try to reverse it and if it can’t in the instant, they will help you dispute it on your behalf with the merchant.

    Emergency Card Replacement – Amex will replace your card anywhere worldwide as quickly as 24 hours. Years ago, I was traveling in Australia and I lost a Visa card. I did not get a replacement card until I got home! It is moments like these that you wish you had an Amex!

    No Pre-set Spending Limit – No pre-set limit does not mean unlimited credit limits. But from my experience, I have never been called by Amex even if I have a spike in my spending for the month. When I’m about to put a huge ticket on the card, a phone call to customer service does the trick and I’ve always had no problems. This feature I believe will increasingly become more important as credit card companies indiscriminately cut credit lines.

    Phew – So What’s The Verdict? – Before I get to that, let me explain why I got this card. Firstly, American Express has been constantly sending me mails to upgrade my gold card. I got it partly for the ego of having one, but to also use it so I could actually review the card. How could I call myself Mr Credit Card and review a $450 annual fee card if I did not have one!

    Throughout my 15 years relationship with American Express, I have always had nothing to say but good words about them. Service has been great. Now, I do understand not everyone has a great experience with them.

    In 2008, the Amex Platinum still had the Domestic Companion Feature ( one get one free) which they have discontinued. I used the Domestic Companion Complimentary Ticket three times. I have used their Roadside Assistance, their concierge numerous times, got into airport lounge on a few occasions. So even without the domestic companion ticket, I think this card is worth the value.

    While reviewing the card again and writing this review, I realized that I have under utilized in several ways.

    I have not enrolled in InCircle! Should do that just in case Mrs Credit Card goes on a shopping spree in Neiman Marcus!

    I have also not used American Express Selects and get discounts shopping online!

    So rather than say whether this is a good card or if you wonder whether the $450 fee is worth paying, the question to ask is will you make it worth your while to get this card. After thinking long and hard about it, my answer is yes – it has for me and I think it will be worth it to keep this card going forward. Because there are so many features in this card, I have found that just using a few of them over the years have made this card so worth it for me. Recently, just booking hotels that are part of the Fine Resort and Hotels a few times a year has paid off for me. So has joining the Hertz Gold membership. I also use airport lounges whenever I fly.

    This card will appeal to various groups of people. For example, a frequent traveler will find this card appealing because of flexibility of Membership Rewards frequent flyer partners and hotel partners. Using airport lounges without having to pay for entry and getting various room upgrades at hotels are very valuable perks.

    A business person in an industry where client entertainment is so important may find this card very useful indeed if getting great seat for concerts etc is important.

    If you are in an industry customer service and image is important, then in my opinion, you might want to consider getting this card. Just to give an example : Last year, I sat down with two financial advisers over lunch at a diner. One took out a “gold” credit card to pay. But my keen eye told me it was a First Premier Bank Gold Card – a sub-prime card! The other financial adviser took out a “platinum card”. It turned out to be also First Premier Bank’s Platinum sub-prime card! Look, I never moved my accounts over to them. I’m Mr Credit Card and I don’t hand over money to a financial adviser who does not have good credit scores!

    So round up this long review, I absolutely love my Platinum Card&#174 from American Express. For me, the features more than make this card worthwhile and the service (for me at least) has been great.

    March 26, 2009 @ 8:08 am

    Hmm…all travel benefits basically. Pass 🙂

    March 26, 2009 @ 3:19 pm

    Hi… I use mine for mostly business travel. I have a Gold Card for personal stuff. I’m wondering if Platinum is really is just a zero sum game.

    1. $450 per year fee.

    2. When booking airline tickets on the phone with an Amex Travel agent they charge a $40.00 fee. They will help you apply your membership awards to various programs. But, usually I’ve been online getting some ideas of airline schedules anyway….it might make more sense just to book the ticket using their travel web site, get the double points, and save the $40.00. I’ve tried the Amex Travel agent because I used to have a “real” travel agent who was really helpful. (ten years ago), but it isn’t really the same.

    Scheduling a stay in Las Vegas recently, they suggested a “preferred hotel”, with some additional perks that was really reasonable, (and much less than the conference hotel, even if it is a 1.5 mile jog away). I’ll be interested to see how this works out.

    3. Departures, the magazine is a joke. Also many of the “perks” like cruises and things are ridiculously expensive. Private jets? forget it. Limousine service? well maybe. Starwood Gold? Never got anything above the minimal yet… (two free bottles of water).

    4. Airport Lounges – Highly overrated in the U.S. Seattle, SEATAC was going to close its lounge. Atlanta and Kennedy lounges: I love getting off a redeye flight and joining all the drunks in the lounges at 7:30 AM. And now they let in screaming kids, and/or have flat-screen TVs with CNN blaring in the lounge. You’re better off at an empty gate.

    I do like the Gold Card at $75.00 a year and it offers some of the good things like car rental insurance.
    I thought Platinum was going to have a lot of leverage….but in the two years I’ve had it, I would call it a breakeven.

    March 27, 2009 @ 4:37 am

    I just used my Platinum card to get 4 free nights in Las Vegas (2 nights at the Wynn, 2 nights at the Encore), suite upgrade, plus free lunches everyday, plus a one-time $45 breakfast credit per person. All for $0.

    So IMHO, yes, this is worth well more to me than $495, especially when you factor in the airport lounges.

    More info here: http://www.flyertalk.com/forum/american-express-membership-rewards/923796-2-free-nights-wynn-encore.html

    March 31, 2009 @ 4:19 am

    Awesome review! I will have to keep this card in mind for when my kids are a little older and we start traveling again. Also, I loved that anecdote at the end – hilarious!

    May 19, 2009 @ 4:16 pm

    Great review. Thank you for taking the time and effort you put in to it. You helped me make up my mind. I just upgraded.

    June 6, 2009 @ 10:28 am

    This is a great review. Having just been hit with my first anniversary $450 charge I decided to double check the internet to see if the card was worth it or not. In my first year I have made use of the concierge service to obtain theater tickets, concert tickets, and brunch reservations at Balthazar. All were of great help. I’ve used the airport lounge numerous times – however note in many countries I have been turned away at the lounge of partner airlines – so this program works best in the US and Europe. Additionally I have been able to use the premier rewards for several free tickets from Ticketmaster.

    I will say that a lot of the perks are geared toward extreme wealth including anything in departures, the private jet, villas etc. So at times I do feel I am trying to put a toe in a league that I don’t belong in. Despite that, having read this review I will maintain membership for another year and see what the fringe of the benefits can do for me.

    August 12, 2009 @ 3:31 pm

    They actually charge you $10 for the luggage insurance. It’s not automatic as with other cards i was told when i called them.

    November 29, 2009 @ 11:54 pm

    I have had some recent troubles with AMEX cutting my credit limit from 100k to 10k because I wouldn’t provide them two years of tax returns–I have never paid late in 13 years. they insisted they were cutting the limit based on negative credit report data. They just wouldn’t listen to me. They kept telling me if I got the data corrected through the credit bureau they would reevaluate and i kept telling them there was nothing negative on the bureau. this went on for weeks, the vicious cycle of clearly stupid customer service people who couldn’t grasp that AMEX might be wrong. i finally talked to an underwriter, but the whole experience has soured me to a great degree on AMEX.

    Early on in my relationship with then, i did have a problem with a plasma TV that died during the warranty doubling period and AMEX paid $5000 to replace it. i guess that paid for a few years of fees. One feature of the Corporate Platinum in the $50k in primary rental car coverage. Sure , it costs $24.95, but you won’t have any claims on your insurance , up to $50k , if you damage the rental car–and that’s not the cheap secondary coverage many cards offer for free.
    The $24.95 covers up to six weeks of rental, and I used it overseas repeatedly. Ironically, i did cause minor damage twice and AMEx paid for that and loss of use to the rental company. So, i would guess i have to say i am frustrated with them lately.
    They also cut off my card while i was in london, claiming someone tried to use a duplicate at a Chuck E Cheese in illinois (and didnt succeed). They didn’t understand that they could press a card at my next destimation, Amsterdam, and kept insisting they had to send it from the US. I had to pay 50 euros for the cab ride to the AMEX office in Amsterdam just so I could get another card.

    based on all this i think their customer service has really declined in the past few years. Until recently i’d have to say i never got what I’d have to term a “dumbass” when I called. that always impressed me. Now, it’s happened repeatedly in a brief time.
    finally, i proved to them my net worth was 50x the credit limit and they still insisted on cutting the limit. i think they are giving brownie points to employees to reduce limits.

    if it weren’t for bonus Points Mall, I’d have turned the card in as it isn’t accepted overseas except at hotels and some restaurants.

    December 7, 2009 @ 12:15 pm

    I just closed my account. It was open for two months. Just recently they stopped my account at $4300. I said fine, told them to pay it off early with cc on file. One week later I’m at the grocery store. Card declined. I called them up, they said I was over the limit for the month, $2200 total. Half of what I paid off just the week before. No initial spending limit. Ha! I was never late on any statement payment. If anyone that makes over $70,000 a year puts everything on their Amex , they will spend more than$5k a month. It’s embarrasing and inconveniant to have your card declined when your account is clear and you have money in the bank. No initial spending limit, yeah, right. My master card works fine, I have a travel agent, and can get airport lounges through the air carriers cheaper. Later Amex

    February 21, 2010 @ 3:23 am

    Clearly this card isn’t for everyone with the $450 annual fee. I like your take on it. Even though you feel like you aren’t using the card to its fullest potential you still feel it’s a good credit card.

    February 25, 2010 @ 11:54 pm

    Nice review on the card. I would like to know if the card comes with a welcome kit. I know the question is random but it just pop in my head.


    Ready to Cancel
    February 26, 2010 @ 7:50 pm

    Card provides zero value for the fee. Customer service seems to go out of thier way to be difficult.

    March 5, 2010 @ 1:08 am

    I have been an amex member for 10 years. I do not understand when you say you were declined for being over the limit? I have gone from charging $300 a month at times to over $11,000 a month and not once was my card ever declined nor did i receive anything from amex stating i was reaching my limit. In fact when i called them about that high volume month they told me my card does not have a credit limit on it, charges are approved based of off payment history and stated income and as long as my account was in good standing my charges would be approved, hence they were.

    March 7, 2010 @ 2:43 am

    When you upgraded your existing card, did the “Member Since” date stay the same?

      March 7, 2010 @ 10:45 am

      yes – although when we got the plum card for the business, it did not remain the same (business card – computer system mess up? dunno)..but we called and they apologized and asked if we wanted it reissued!

    More Clever by Half
    March 7, 2010 @ 5:36 pm

    After canceling my AMEX Gold some time ago, I received an invite for the Platinum last week. Surprising. Though no harsh words were exchanged, I made it very clear that poor customer service had put me in a bind repeatedly and I wanted no further business with them of any kind. I travel internationally 5 or 6 x p/yr an have found any previously earned “prestige” accorded AMEX has completely depreciated. While I disagree with Mr. CC based on my own experiences, the review is outstanding and appreciated.

    March 26, 2010 @ 3:47 am

    I’m considering getting a A/E Platinium card. Is there any distinction worth noting between a personal card v. business card?

      March 26, 2010 @ 7:29 am

      it’s essentially the same, but the business version gets you discount with OPEN Savings partners like Hyatt, Marriott Courtyard, Air Tran, Fedex etc

    May 13, 2010 @ 7:46 pm

    Hi, from Toronto, Canada

    Just a quick hello from as I’m new to the board. I’ve seen some interesting posts so far.

    To be honest I’m new to forums and computers in general 🙂


    July 19, 2010 @ 7:33 pm

    Hello to all. I must say that this review has made the incentives of the AMEX Plat much clearer than anything available on the net. Thank you MR. Credit Card for your dedication.

    I do have a question pertaining to the Starwood Gold level membership perk. Does a AMEX Plat holder get this perk ofr the 1st year of membership then has to acquire to appropriate number of stays to keep this level of membership or do you get to keep it for the life of you AMEX Platinum membership?

    Thank you in advance for your feedback.

      July 19, 2010 @ 11:53 pm

      you keep it for life (as long as you are a cardholder)

    July 23, 2010 @ 5:19 am

    Thats great! Thank you for the reply!

    July 29, 2010 @ 11:24 pm

    When you received the letter to upgrade, did they gave you a promo such as 25,000 MR points to upgrade?

    Thank you in advanced.

    September 15, 2010 @ 4:44 pm

    I got 2 AmeX cards because I wanted to get cash back rewards. However, they will give you a card and promise rewards but once you post a large charge onto your account to get rewards they will harass you to send them your TAX INFO!!!!! WTF? In just two months, AMEX screwed my score from 758 to 673.

    If you don’t they will cancel all your account EVEN THOU IF YOU SPENT JUST 50% WITHIN YOUR LIMITS!!!!!

    This company is untrustworthy and will ruin your credit score in an eye blink. Stay away from BAIT n SWICH CROOKS.

    Why they asked me for the tax info? I have no idea, I just spent 50% within the limits and always paid everything on time.

    I got ripped off for the cash back benefits and had to pay all balances in full.

    September 30, 2010 @ 12:44 pm

    Two questions
    How do you feel the AMEX platinum compares with the Chase Continental Presidenial card?
    What are your thoughts on the recent Amex rewards changes where you can’t transfer points to your One Pass account and can’t access airpirt lounges after 09/2011?

    October 1, 2010 @ 12:33 pm

    Just got back from 2 weeks in Europe on business and am very unhappy with Amex Platinum. I had to travel to 8 different areas during my 2 weeks and the Amex Platinum travel agents could not find me hotels in the areas I was traveling. The expedia travel agents were flawless and got me my reservations in all requested areas. I rented my car with Amex Platinum and had to pay 800 Euros since I was not aware that the car rental damage insurance does not cover rentals outside the US unless I paid an additional 25.00 a month, which I new nothing about. Shame on me for not knowing but it still hurts and I should have been made aware.

    The airport lounges in Europe that I stopped at do not recognize Amex paltinum.

    Card is useless for the average business traveler going to Europe. I will be cancelling this card and saving $450.00 per year.

    October 21, 2010 @ 4:24 pm

    When you complete some due diligence on the benefits of the American Express Platinum Card you will find that some of the ‘benefits’ are not really benefits at all. For example their Premium Card Rental Program states that as a member you are given complimentary enrollment in Avis Preferred.

    You do not need to be an Amex Platinum Card member or for that matter hold any Amex Card to enroll in Avis Preferred. Avis Preferred is free and has no minimum rental requirement.

    What kind of ‘benefit’ is that?

    December 12, 2010 @ 1:24 pm

    I have had the American Express Platinum card since it first came out many years ago. The value has steadily declined. Online booking: I booked my New York hotel on line. Then when I wanted to add a day, neither the website nor AmeX on the phone could find the reservation even though I had my e-mail with confirmation number. Major snafu and inconvenience. Experience at the hotels: Some hotels resent the Amex Platinum benefits. I found that sometimes I felt like I had a figurative “target” drawn on my forehead for hotel staff who resented the fact that I did not have to pay for breakfast or received another amenity for free. I might keep the card for the other benefits, but not the travel benefits.

    December 24, 2010 @ 1:15 am

    I just canceled my card. Waste of money. Absolutely NO value. The companion ticket costs more than regular first class. Concierge is hit and miss. Airport lounge is limited. 450 for nothing at all. Stick with gold.

    December 30, 2010 @ 4:11 am


    February 11, 2011 @ 2:46 pm

    I just upgraded to this card from my Premier Rewards Gold AMEX but looking at previous comments, I was never asked to submit any proof of income nor have I been called regarding tax documents. Just curious as to why this is the case for some and not all?

    February 14, 2011 @ 1:52 pm

    Just wondering about the complaints that people are posting about being able to spend only a x-percentage of their total credit limit. What card do you have? Clearly it isn’t a Green, Gold, or Platinum Card. None of those cards have a pre-set spending limit, nor will they ever tell you that you have a specific credit limit. People confuse no pre-set limit to unlimited limit. Your particular limit may change month-to-month based on your most recent credit history and any other metrics Amex uses to determine risk analysis. I am a long time Platinum Card holder and have nothing but praise for it and the customer service provided. And lastly, if you have to take a minute to decide if a $450 fee is “worth” it then it’s probably not the card for you.

    June 9, 2011 @ 4:19 pm

    I’ve had the Platinum card for more than twenty years and love it. On one occasion someone got my card number and charged over $12,000 to my account in one day (they bought a lot of computers). One call to AMEX and they solved the problem. On two other occasions my card number was used in locations where I had never visited. Both times the charges were relatively small, just over $350 and again, AMEX to the rescue. On yet another occasion my wife had her purse stolen on a bus in Istanbul. One phone call and within sixteen minutes the card was cancelled and six hours later she had a hew card, delivered to her hotel by AMEX. One more: I arrived in Iceland for a salmon fishing trip but my bags didn’t. Four hours later my bags were located in another country but could not be forwarded to me for another twelve hours. AMEX told me to buy what ever I needed and they would pay, which I did and they did. I could go on but will stop and say that the fee for the card is money well spent.

    July 21, 2011 @ 4:27 am

    Just one comment about the International Airline Program on AMEX Platinum. In most cases it is useless; you have to pay more than double (I’ve seen it as much as 5x) the standard rate for a qualifying ticket in order to use the program to get a second seat, plus add applicable taxes. It was obviously cheaper just to book the two standard seats and recognize this program for the joke that it is.

    August 12, 2011 @ 7:34 pm

    I cannot say enough good stuff about this card. I will outline how I have used it so that the true value of the card can be measured. If people took the time to really look into their benefits and use them they would not be complaining.

    1.Airline lounges. Most lounges are available Including US Airlines which is incorrectly stated above. In addition AmEx offers Priority Pass Select for Free which includes almost all others and International. I don’t agree with the prior comment that I would rather sit in the Newark gate than go to the lounge. All lounges have quiet areas you can go to with no “drunks” and Kids.

    2.Global Entry. This is a Gov. Program allows you to enter the US by swiping your passport and getting a ticket bypassing all lines. It cost $100.00 which AmEx pays for you.

    3.Baggage fee paid up to $200.00 per year on your selected airline.

    4.I used the travel service to get a premium hotel in London, Paris and Rome all were discounted at least 20% cheaper than anyplace online and I got an immediate room upgrade at no charge. Also got dinnerlunch and Spa credits at each hotel worth about $100.00 per stay. They saved me over $2000.00 on that trip alone.

    5.The travel service booked all my train travel in Europe, which can be a real hassle. They also book all my transfers from the airport and train station and hotels.

    6.I had the concierge’s service research restaurants that would meet my likes with specific times. They emailed me choices the next day and booked what I wanted with a simple email reply.

    7.No exchange fee for charges internationally. That saves 3% and adds up quickly.

    8.All the Shopping program benefits: extended warranty, return protection, Purchase protection. Use them once and the card is paid for 10 years.

    9.Reward points

    10.Preferred access program is really cool if you use it

    11.I have charged from $2000.00 a month to $50,000.00 when I pay my kids college (nice because the schools don’t add a fee and I get points), I have never once had my card stopped or been told I was over any limit.

    As far as the Travel people at AmEx I could not be happier with the service, they are very nice on the phone and work hard to get me everything I need. I know it sounds like a commercial but it’s a free service that I use all the time and really find great value in it.
    If you travel and use premium services this is the card for you.

    October 20, 2011 @ 9:42 pm

    this is a great review of our Platinum card thank you for taking time out to explain everything in detail.. I love our Platinum card and I too believe it is really worth the value.. I love AMEX and they are also a great company to work for.. Thanks again for writing this review!!!

    October 27, 2011 @ 4:23 pm

    Since Amex is not accepted by many merchants abroad, I think it is worth mentioning that the 3% savings in foreign trans fees can only partially materialize. Since this was the biggest single potential benefit for me, I think I will reconsider.

    What other cards exist without foreign trans fee?

      October 28, 2011 @ 12:59 pm

      there are quite a few out there.

      chase sapphire preferred
      hyatt credit card
      citi thankyou premier card

      just to name a few

    December 21, 2011 @ 8:59 pm

    If I upgrade to Platinum and my wife stays with the Gold, how do they calculate the membership points? Will we have separate Membership Rewards Programs or will they roll up to the existing program?

    January 4, 2012 @ 10:09 pm

    This card is not worth the cost.
    Most travel can be booked at a lower cost elsewhere. Also true for hotel rooms.
    In China, AmEx travel was not able to help us with an airline ticket change on Delta airlines, even though it was booked by AmEx.
    The hours to contact International Travel are limited so calls from another country have to be adjusted to US time.
    Even though I call ahead to confirm use of the card abroad, it is often refused. I cannot count on AmEx accepting the charge even though they agreed to it.
    I called to confirm a very large credit purchase to be made the next day. Although the agent agreed it was fine to make the large purchase, it was denied at the store. I called and they wanted pre-payment. I have had the card for 10 years and have never once missed a monthly payment in full.
    I keep getting enticed by a few of the benefits, but it is time to realize they are not benefits that are available only through AmEx. The card in unreliable, the service is not consistent (get different responses from different customer service agents), and the benefits are available for free from other sources.
    it is time to say good-bye to AmEx Platinum.

    January 26, 2012 @ 12:06 pm

    This card it totaly worth it. With a sign up bonus of 50,000 points plus $200 in airline reinbursment wich can be used for gift cards) the card pays for itself in the first month!! https://www304.americanexpress.com/personal-card-application/platinum-charge-card/45000-343-0-2C03E565B03A5B3DAB13D29976C43096F630B68437904BAA-10938?csi=platinum-charge-card/45000-343-0-2C03E565B03A5B3DAB13D29976C43096F630B68437904BAA-10938

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  • Henry
    March 24, 2012 @ 2:44 pm

    I’m interested in the international airline program but what I would like to know is how competetive their first or business class fare are? I called AMEX and asked about the program and asked for a quote but since I don’t have an american express card they couldn’t get me a quote.

    April 22, 2012 @ 7:31 pm

    By upgrading your current existing card to Platinum version, will you still be enrolled in the new sign up bonus such as the current one for 25,000 MR points?

      April 22, 2012 @ 8:33 pm

      If you apply online, get approved, then cancel the gold, then you might be able to get it. I got my Amex Plat a long time ago and cannot remember. Could any recent upgraders help on this?

    June 9, 2012 @ 5:12 pm

    To Audisfo:

    I just upgraded from Gold to Platinum and received the 25,000 point promotion

    E Diddy
    July 30, 2012 @ 11:54 am

    Say goodbye to the bonus points mall. No more and no more 4x points on the site. It’s gone.

    I just went back to gold preferred because I stopped traveling as much for work. When I was flying a lot, this card was awesome. Getting access to the club rooms at all of the airports was worth it alone. The $200 for baggage refund was great too. I added the blue cash preferred too for the 6% on groceries and 3% on gas. Can’t beat it.

    August 30, 2012 @ 8:19 am

    I have been a cardmember, and platinum card holder, for nearly 27 years (and I’m 49) so amex has seen me go through my own financial trials and tribulations. They are the the ONLY credit card company that truly takes a human look / analysis at your credit worthiness. Never an issue with a erroneous charge – try that with BOA and you get a 10 page affadavit. To that end, I treat Amex like they treat me. Their customer service is UNREAL. In my opinion, the card could be orange and it’s worth the annual fee and MORE! I am at the point where I have debit and I have amex. Like you said, though I dont judhe people by the color of their credit card, but i find it VERY UNUSUAL for someone I do business with to NOT have an AMEX card. That screams credit issues.

    September 3, 2012 @ 10:37 am

    U mentioned you will apply for the Global Entry membership with your wife. Does she have a platinum card too? I believe it costs $175 for each additional card. Also, can my spouse and children use airport lounges when we are traveling together or I have to pay $27 per head?

    Eric Notar
    October 13, 2012 @ 9:14 am

    I had it and send it back Amex begin to cut on advantages and lift up interest and anuality.It was not worth it for what you get.
    Plus you dont get any longe anywher but Mexico.
    Before I could transfer point to Priority Club but since june we cannot and that sucks
    I have my Gold that I use but bottom line, I think Amex is going down again competition.

    January 15, 2013 @ 11:45 am

    After American Express basically BEGGED me to apply for a Platinum card, I did so over a month ago. I applied online and received a notice that the card was going to be expedited in 2-3 days which was perfect as I wanted to use it for travel and airport lounge privileges over the holidays, having 3 trips planned. After a week and not receiving the card, and unable to use it on first trip, I called and found that AE had mailed the card to an entirely wrong address. The person (whom I could barely understand) profusely apologized, took down the new address and issued a new card to me. A week later I called AGAIN as had no card, and had missed using it on my second trip, only to find out it had been again sent to the wrong address. Once again they reissued the card which I finally received (now 3 weeks later) but had missed using it on all three trips. Upon receiving the card I called to inquire about any kind of compensation (fee reversal, point reward, etc.) that could recoup me for my wasting hours, over 10 phone calls, 3 wrongly issued cards etc. The response was that they DO NOT reverse fees and they could only offer me 5K reward points. The supervisor also refused to get on the phone with me. I explained to them that this was NOT the type of service anyone expected from a Platinum card and cancelled the card right there. They could care less. So disappointing that what was once such a prestigious, elite institution has now gone the way of the dogs. I’ll gladly spend $450 on airline lounge entrance versus paying for horrible customer service any day. Goodbye American Express.

    March 3, 2013 @ 10:40 pm

    Ive been an loyal American Express card member for 27 years-the last 10+ a Platinum member.I have also been a Gold corporate member for the last nine years.27 years and NEVER late on a peyment.For those whom dont believe, I can prove it.Always paid the minimum if not More.All of a sudden I recieve an email this past Monday stating that due to the economy etc., Amex is freezing my credit at $3000.00 below what I owe on the cards.I was stunned.I called them and told them 27 years , never late, always paid the minimum if not more.Between both cards an average $5000.00 a month.You cant do this to me!!!Customer service which has always been “superior” now turned to rudeness and discontent.Out of the middle of nowhere once again Amex as Ive been told is doing this to everybody.If you havent recieved the ‘we are going to take away your credit limit” email or letter yet, its coming because they can do it and no one’s going to stop them.Now they want my tax returns and other financial information.I said no.Im not going to let a big gorilla walk on me.Ive worked nine years owning my own company with many days being 15 hours long six days a week.I dont sit at home collecting unemployment for two and a half years , collect disability, get food stamps, collect welfare checks and clean my Cadillac Escalade every day watching the money falsely come in.Im a hard worker that drives a 2005 Toyota Corolla, my wife drives a 2006 Toyota Sienna minivan and we cook all our meals at home 6 days a week.I could go on and on.What they are doing is downright criminal to all of us.Ive read the horror stories on various websites recently what Amex is doing to alot of the cardmembers.It despicable and illegal.Ive consulted with my attorney on this issue.He stated that I should Bankrupt my small company and bankrupt myself.Then the gamble they took….well then they lost and may get the picture. Messing with a 27 year member never late etc..They messed with fire and got burned.Hey Amex-LESSONED LEARNED!!!!!Its hard to let go of a 762 credit score.But whats right is right-someone has to fight back!!!

    March 25, 2013 @ 12:34 pm

    Had the card for 3 years now, using it for business travel from US to Europe about 3 times a year. Mostly very satisfied, and getting more value from the benefits than the $450 annual cost. I particularly love the Global Entry benefit. After those long flights it’s a real relief to sail through passport control and out the doors from baggage claim, bypassing what are often long lines and big crowds of confused and stressed out tourists. I also frequently use the benefit giving complementary access to Regus offices worldwide — those are not 100% reliable (depends on the city and office) but generally pretty good for a place to go with good wifi, coffee, and place to park and work in what are usually desirable locations. The only downside is that so many vendors don’t take the card, especially in Eastern Europe, so I have to also use a Master Card which also has no foreign transaction fees (those things can add up, as I learned the hard way before getting these two cards). I don’t use all the benefits, and plan to look into more, but to the degree I do take advantage of them I’m very satisfied.
    One quibble – when I applied over the phone I was told I would receive a 25000 point bonus. I never got that, and only months later, after several calls, received a note saying that since they didn’t have a record of my applying based on a specific promotional offer that they wouldn’t credit me those points. I had seen the offer on the internet but didn’t provide specifics about it or save it, and did not have the name of the sales agent I spoke to originally, so in the end I had to let that go. That was a bit surprising, so I suggest being very detailed about keeping those kind of records. Otherwise, I’m quite happy with the card.


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