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Star Wars Concert Booking with Amex Platinum Concierge

10/07/2009

On 15th November, I will be taking my family to see the Star Wars Concert at the Wachovia Center in the City of Philadelphia. An orchestra will be playing music from various episodes and behind them will be a big cinematic screen showing that particular scene where the music was part of the movie. I am really excited about this, but more importantly, I just want to share my experience of booking these tickets with the Amex Concierge.

Booking my Star Wars Concert Tickets
You all very well know that I carry the Platinum Card from American Express. So last Friday, I decided to book those tickets. I called the Amex Concierge and found out that 5pm EST last Friday was the cut off time for getting seats before they were made available to the public on Saturday! Urhh! Did I miss the good seats? (I was actually calling at 9pm EST). But the concierge lady managed to login into the account to get me the early tickets. (For those who are not familiar with this – Amex actually sponsors and supports many theaters and performances and they will actually let Amex cardholders get tickets before the public does). So I managed to get 5 seats for my family. It wasn’t right at the front, but they were floor seats. So I got an email confirmation in my yahoo mail and was pretty pleased with myself. Below is the email.

It was a pleasure speaking with you and assisting you in purchasing tickets to Star Wars. The details of that purchase follow. It sounds like so much fun – I hope you and your guests really enjoy it!

Event: Star Wars in Concert
Venue: Wachovia Arena
Address: 255 Highland Park Boulevard, Wilkes-Barre, PA 18702
Date and Time: Tuesday November 17 at 7:30 PM
URL of Seating Chart: http://media.ticketmaster.com/en-us/tmimages/venue/maps/phi/4225s.gif

Seat Location: Fl 1 Row L Seats 1-5
Cost Per Ticket: $75.00
Number of Tickets Purchased: 5
Taxes and Vendor Fees: $10.55 convenience charge and $3.40 order processing
Delivery Cost: n/c
Total Amount: $431.15
Confirmation Number: 13-27602/PHI
Delivery Information: Standard Mail – Your tickets will be mailed to your billing address and delivered no later than 48 hours before the event in a plain unmarked white envelope.

Please let me know if you have any questions or if I can provide you with any additional conveniences like dining reservations, directions or local information. It is important to note that all purchases are subject to charge card approval and billing address verification. Once tickets are purchased, Concierge cannot be responsible for changes, cancellations, or postponements made to the event.

I discover a booking error!
On Saturday afternoon, I decided to check the email and to my horror, I discovered that the tickets were booked incorrectly! It was supposed to be in the Wachoiva Center in Philadelphia City (a 25 minutes drive for me) not Wachovia Arena at Wilkes Barra (a 2 hour drive!). I called Amex and told concierge of the situation. The new concierge lady got off the phone and tried to correct the situation. She called back 30 minutes later and told me they could cancel the tickets and rebook them. I would be getting roughly similar seats. The only snag she said was that Ticketmaster (whom they book through) said they will refund the tickets, but are only willing to refund the processing fees when they listen to the recording between me and the previous lady handling my booking to see if it was “my fault” for giving incorrect information. But she said even if they did not refund it, they’ll get Amex to refund the rest using the “Ticket Protection Feature” that came with the Platinum Card. I was told to expect a call on Tuesday.

Also Booked 2 tickets for the Vienna Boys Choir for 4th December 2009 at the Kimmel Center
While I was on the line with concierge, I also asked her to book 2 tickets (for Mrs Credit Card and myself) for a performance by the Vienna Choir Boys who will be performing in the Kimmel Center on 4th December. This one was a breeze. I managed to get second row seats (which is great).

How do you want the tickets delivered?
Before I hung up, I had to decide how I wanted the tickets delivered. I had 3 choices. And all of them cost money!

Email – or etickets – The safest way cos you will never lose them!

Snail Mail – You’ll get a nice ticket, but you have to be careful not to lose them.

Pick up at the venue – No way to losing it, but you need to bring your ID and arrive 90 minutes before the start of show.

I chose to get the etickets.

New Confirmation Email
So I got the new confirmation email. See below.

It was such a pleasure assisting you this evening with your ticket request. I have wonderful news to share with you! I have successfully secured tickets to Star Wars in Concert on Sunday November 15, 2009 in Philadelphia and Vienna Boys Choir on Friday December 4, 2009 in Philadelphia as well. I am thrilled to have been able to accommodate your request. I hope you and your family have a great time! Please see ticket confirmation details below:

Event: Star Wars in Concert
Venue: Wachovia Center
Address: 3601 S Broad St # 1
Philadelphia, PA 19148-5290
Date and Time: Sunday November 15, 2009 at 6:00pm
URL of Seating Chart:http://www.wachoviacenter.com/seating-charts/350×263/seatingChart-Center-endstage.jpg

Seat Location: Floor 5, Row 12, Seats (deleted)
Cost Per Ticket: $72.00 + $15.25 convenience charge
Number of Tickets Purchased: 5
Taxes and Vendor Fees: $3.50
Delivery Cost: $2.50 (E-Ticket: Print at Home)
Total Amount: $442.25
Confirmation Number: (deleted for obvious reasons)
Delivery Information: Print at Home
Tracking Link: N/A

Event: Vienna Boys Choir
Venue: Kimmel Center-Verizon Hall
Address: 260 South Broad Street on the Avenue of the Arts · Suite 901 · Philadelphia, PA 19102
Date/Time: Friday December 4, 2009 at 7:00pm
URL of Seating Chart: http://www.kimmelcenter.org/about/seating/images/ver-orchestra.gif

Section: Orchestra, Row C, Seats (deleted) (rep at Kimmel Center box office stated these seats were closer to the center than seats 110-111
Cost per Ticket: $70.00 + $6.00 service fee
# of Tickets Purchased: 2
Total Amount: $152.00
Delivery Information: Amex Billing Address (this is only delivery method)
Confirmation #: (deleted for obvious reasons)
You should receive tickets by: Tickets will be mailed to the billing address provided. Please allow 5-7 business days for them to arrive.

Please let me know if you have any questions or if we can provide you with any additional conveniences like dining reservations, directions or local information. It is important to note that all purchases are subject to charge card approval and billing address verification. Once tickets are purchased, Concierge cannot be responsible for changes, cancellations, or postponements made to the event. Have a great night!

Check the email and everything was OK except that for the Vienna Choir Boys, the tickets will be sent to me! (hey – no big deal).

Tuesday – Call me Amex Concierge Supervisor
On Tuesday (yesterday), I got a call from Amex concierge. It was the supervisor. He apologized for the error in the booking and said ticketmaster will refund everything except $3.40 in processing fee! But he said Amex Concierge will refund that and take care of it. He also gave me his name and direct number if I have any issues in the future.

A Happy Experience
I must say that I am extremely happy with the way Amex Concierge handled themselves. They were always polite and resolved the situation pretty quickly. I will always be using them to book stuff because I simply cannot imagine the hassle of me actually calling ticketmaster and trying to get the refund myself. Sure I could do it, but why bother? It is moments like these that remind me what a great card the Amex Platinum Card is.

Credit Cards We Use At AskMrCreditCard.com

10/05/2009

I started this site in 2004 because I could not find a site that really reviews cards. Hence the birth of askmrcreditcard.com (which actually had a different domain when I started). Today, I wanted to disclose (in fact I already have) the cards that I and my staff (or ex-staff) are using to put into perspective where we are coming from. We also recommend cards that we do not have. That simply means they are not suited for our purposes.

Cards in Mr Credit Card’s Wallet

I have several credit cards, but only use a couple. Here’s what’s in my wallet.

Platinum Card from American Express – The main card I use at the moment is the Platinum Card. I actually upgraded to the Platinum Card from the Gold Card a couple of years ago. There were several reasons for the upgrade. Firstly, I wanted to review the card. And to be honest, you cannot just write a review of such a card without having owned one. There was also a slight ego factor when I upgraded (it is after all the Amex Plat – though not BLACK!). Since getting the Platinum Card, I have been using more of its features like companion airfare tickets, and especially its concierge service, which I use to most of my entertainment booking. One of the great perks of this card is that you can get notified of events that are sponsored by Amex and get access to tickets before the general public could. At this moment, this is the main card that I use.

Past favorite – Blue Cash – If you were to ask me two years ago what was my main card, I would said Blue Cash hands down. It is still a great card. But since my kids are older now, we find that we are taking more vacations and earning points seems like a better way to use credit cards. The Blue Cash has a tiered rebate system, but I spend enough to make it worthwhile. On average, I get over 2% in rebates (which is better than getting a straight 2% card like Schwab Credit Card). One of the great things about this card is that rebate formula has hardly changed. Yes, it has a tier, but look at Citi Dividend and Chase Freedom, each year, their rebates gets reduced. For anyone looking to a cash back card, this would be a card to consider if you are a big spender. Supplement it with the Discover Card and you can earn lots of cash rebates! For now, this one is going to take a back seat!

Chase Flexible Rewards Card – The only reason I got this card was that I needed a Visa Card and I wanted to review the reward program which Chase did not put on their website (you could not see the rewards until you got the card!). When I first got it, the rewards were really bad (as in really bad), but it has improved a lot since. I just got a mail recently that this card will be changed to the Freedom Card at the end of October. So I guess I will get the Freedom card with the chance to review Chase’s new Ultimate Rewards program!

Merrill Lynch Visa – Only reason I got the card was again to review the reward program. Use it as a spare Visa.

Official Credit Card of Ask Mr Credit Card

2 weeks ago, I applied for and got approved for the Plum Card (I applied from my site off course). It was really easy and I got a response literally in 60 seconds (as Amex claims) that I got approved. So the Plum Card is now the official card used by Ask Mr Credit Card for all our business expenses. Previously, when I was using my Blue Cash, the Platinum Card was used for this site. I thought about getting a separate Platinum Business Card, but the thought of paying another set of fees didn’t sit well with me. I then considered getting the Gold Card to earn Membership Rewards. But Mrs Credit Card thought we should try to earn cash rebates instead (even though our personal cards are now geared towards earning rewards!). Getting a card with no preset spending limit was important because I do advertise on the internet and sometimes the cost can skyrocket! You do not want a card with a fixed limit. The card also gave me the flexibility of deferring my payments for an additional month with no interest cost and I thought that was a good option to have. But it looks like I will pay in full every month and earn the 1.5% cash rebates.

I may decide to switch to the gold card later on and if I do so, I will update this page.

Jason Steele’s Credit Cards in His Wallet

Regular readers of this blog will know that Jason Steele writes for us about reward programs and credit card news in general. His main card is the Starwood Credit Card. Jason has to make an annual trip to Israel every year and hence trying to get the best ticket deal for the buck (or rather for the points) is top priority. The reason why Starwood fits him is that they allow you to exchange points for frequent flier miles mostly on a one for one basis with over 30 airline partners. You also get a 5,000 bonus miles when you transfer 20,000 points into miles! It’s like Starwood prefers you to use points for other airlines than their own hotels! So search among airline alliance and transferring points to the program which requires the least miles is what Jason is good at doing. The only other thing I might recommend him is to get the business version instead since it is the same card and he can get discounts at OPEN Savings merchants.

Capital One – Jason also has a Capital One credit card in his wallet though he only uses that overseas since they do not charge any “foreign currency transaction fee”.

Jason in the meantime has also been doing some credit card churning lately by applied for Citi’s AAdvantage Cards, getting their bonus miles, canceling the card and reapplying 65 days later. He reckons he can rack up over 100,000 miles just doing that. If your credit is not good, and you need to get an auto loan or mortgage in a couple of years, I suggest you do not try this!

Credit Cards Jenna Carries

For those of you who have followed me for a while, you may recall Jenna Banks, who used to write for me. I hired Jenna because she had been through bankruptcy and was able to help our readers answer questions relating to that topic. Plus, it was good to have someone on board who actually has a couple of “subprime cards” after they got out of bankruptcy (since we review them as well).

The main credit cards that Jenna had were the Orchard Bank MasterCard and the First Premier Bank Credit Card (which she got after her bankruptcy). She would be the first to tell you that she would rather have any of the credit cards that both Jason and myself have (since they are layered with fees). But I guess she simply has to start rebuilding your credit somewhere!

What’s in Jacqui’s Wallet

Jacqui’s main card is the Chase Freedom Card. She has carried a Chase credit card in some shape or form for about 15 years now. She has found the service provided by Chase satisfactory enough to stick with them all that time.

She also has the Discover Card that was recently applied and approved for. She likes having the choice of these two cards as while they both offer similar merchants in their Shopping Experience, she likes seeing which has the better deal before choosing the two.

There is no particular reason that Jacqui has these two specific cards. If any reason, it is more of Brand Loyalty. Chase due to long term customer and Discover as that was her first credit card she ever had.

Credit Cards We have Access To

Aside from the cards we carry, we also have access to other cards that we do not carry. For example, two good friends of mine have given me that password for the Discover More Card and the Capital One No Hassle Miles Cards so that I can actually review the reward programs. I want to thank them for that and for the trust they have in me. Having access to both of these cards are important because they do not display their rewards on their website. Instead, you have to actually get the cards before you know the rewards! So only by having access to these reward programs could I write a proper review.

Cards I want to get my hands on

I would also like to get my hands on the following cards in future. One of them is the Visa Black Card. I’ve been hesitant to review it yet because I have not got my hands on the card. I’m not not too bothered by not knowing what gift card partners they have or what sort of merchandise they have in their program. I was more interested in their airline travel rewards. But it looks like they have finally put that information on their website, so I’ll probably do a preliminary review soon as lots of people are asking my opinion of the card. If you have the Visa Black and are willing to share the reward information, please drop me an email.

Another card I’m looking to get is the Citi Platinum Select Card. Reason being they now have this program called Extra Cash which is like Discover’s shopdiscover.com program. Would be great to do a side by side comparison.

Chase has also just revamped their reward program and I would like to get to see their ultimate rewards program. But since my Chase Flexible Rewards will soon be Chase Freedom, I guess I’ll get a sneak peak at the program. But I may try to get the Sapphire Card to check it out.

I once thought about getting a Bank of America Card with the WorldPoints program since they do not state their travel rewards unless you get the card! (another one of those things). But when I called WorldPoints, the customer representative gave me the exact details so I was able to get that information without resorting to getting the card for the sake of it.

Once again, if anyone has these cards and are willing to share details of the card program with me, please contact me.

Please feel free to share what cards you use below.

America, The Backwater Of Credit Card Technology

So, we invented the automobile, the airplane, the computer, and the internet.   Nevertheless, we are still lagging pretty far behind in credit card technology.

Magnetic Stripes

The magnetic stripe on the back of your credit card has been around for decades.    It was probably invented around the time of 8-tracks and is equally advanced.   Generally, they work, except sometimes they do not.    After you have had your card for a a year or two, they just seem to stop working sometimes.    Ask for a new card, and you are treated like you just had your card stolen.   All cards on your account are canceled, and you have to wait for a new one to arrive in the mail.    Sometimes, they work a bit too well.    It turns out that some people employed as waiters will carry portable card readers called skimmers.    When they take your card, they will casually skim the data off of it, so as to use it for fraudulent purchases later.    For some reason, this seems especially common in New York City.

Another recent development, is skimmers attached to ATMs and kiosks.    There have been reports of people just gluing their skimmer on to a Red Box DVD kiosk or other unattended machines that take credit cards.    The user of the machine just thinks that it is not working after swiping their card several times.    A few hours later, the skimmer is retrieved, and the credit card numbers obtained are used fraudulently.

There is one technology out there that would cut down on this type of fraud, but it is not currently used in the United States.    This technology is called chip and PIN.    As the name implies, there is a computer chip in your credit card, and you are asked to use a Personal Identification Number (PIN) when you use the card.  Worse yet, Americans are finding out that  some kiosks in Europe require a credit card with chip and PIN technology, according to this article in the New York Times.     Apparently, even Canada is joining the 21st century as the deploy this technology, but there currently are no plans to do so in the United States.   Sigh.

Pay At The Table

Another area where the United States lags behind the world in credit card technology is with wireless devices that allow restaurant patrons to pay at the table.   Four years ago, I was eating dinner at a nice restaurant in Brazil, when the waiter handed me a credit card terminal with the bill.    I was able to swipe my card, add a tip, and print out the receipt myself with no problems whatsoever.  This technology has been widespread throughout the world for years, but it is big news when a restaurant starts using it in the United States.

While the chip and PIN technology mainly benefits the card issuers by reducing fraud, “pay at your table” is a huge win for credit card holders as well.     There is nothing more annoying than finishing dinner and having to wait 1, for your bill to arrive, 2) for the waiter to return to pick up your credit card, 3) for the waiter to run your card, and 4) for the waiter to return with your card and the receipt.    I have never been a waiter, but I am sure they find all of the back and forth annoying as well.

With this system, a waiter can merely drop off your bill with the card reader/printer.   You swipe your card, enter a tip, and print the receipt.    You don’t have to worry about your card being skimmed, as it never leaves your possession.     You also do not have to worry about typos “rounding up” your tip when it is entered.    I am sure it is not that cheap to purchase all of the card readers, but a restaurant owner could justify the expense the reduced staff needed, as well as the customer satisfaction and quicker table turns.

Ok America, it time to get with the program!

Update of Aussie Credit Cards Down Under

10/03/2009


This article was written by Mike Jarocki who is a regular writer and part of the team at CreditCardFinder.com.au, a 100% free Australian credit card comparison and application service. Visit the Credit Card Finder website for more information on credit cards, or Subscribe to their RSS feed for more practical articles. Mike is going to give us a brief update on the Aussie credit card scene down under. There are lots of video ads (with a slightly different accent!). So enjoy this post.


Australian Television Advertising Campaigns


Not is all doom and gloom in the global economic downturn – While some businesses products and services plummet in demand, windows of opportunity are opened elsewhere. One of these options is the growing availability of cheaper media advertising.


Australian banks have not completely withdrawn into their shells when it comes to advertising during the recession. Most are taking a new approach to media and testing out new campaigns on television, print and online.


Today it’s all about relating with customers. Banks are making their images more community based, personal and funny.


Disappearing are the days where banks simply portray themselves as a stale corporate financial institution. Self depreciation is a growing trend among new TV banking advertisements, particularly in the ANZ and Commonwealth Bank campaigns.


Check out of some of the current ads running from credit card issuers in Australia:


American Express Credit Cards

Since American Express have began advertising they’ve marketed their cards as classy and prestige. Their cards are a sign of status – they’re generally expensive, but the rewards and service are top class.

Their T.V ads feature celebrities explaining their day to day lives, and whatever they do they always carry and use their American Express.


Their online sales page for the American Express Gold Ascent Card is enticing and clean. Planes are in the background as many Amex users would redeem their points for flights.


American Express frequently send mail offers to their customers and potential new ones. They use phrases like ‘You have been pre-approved‘ and constantly throw in compliments. You will never see the word ‘debt’ used in a mail credit card offer. This isn’t an Australia trick – credit card offers worldwide follow a similar pattern.


Because American Express are already valued as prestigious cards, it’s easy for the adverts to play on people’s egos and desires for prestige and status.


American Express – Robert DeNiro

ANZ Credit Cards

ANZ are on a strong advertising front across the media. Display advertising such as banners constitute a large amount of their online campaign, including advertising on sites such as Digg and IMDB.

Their online sales page for the ANZ Low Rate MasterCard is simple and straight to the point. The three selling points of the cards are highlighted, and the ‘Apply Now’ button follows. ANZ like to have a laugh at themselves with their credit card campaigns. Their two most common campaigns currently running on TV are the Simon and Falcon ads.


Simon seems like your stereotypical innocent and obnoxious office coworker while the ANZ Falcon hunts down fraudsters (literally).

ANZ – Whatever it Takes to Keep Your Secure




BankWest Credit Cards

BankWest brand themselves as a cheap alternative to the ‘big four banks’. In reality, BankWest financial products can be significantly better or more valuable than a competing banks offer.

Their advertising is generally light and bubbly, with mascots such as kittens, flowers, dogs and ponies. An example of their bus station advertising can be seen here.

For the online sales pages such as the Bankwest Lite MasterCard, they continue the green and orange color scheme and like to make them as simple as possible.

BankWest have been running a series of campaigns they call ‘Happiness -a BankWest Initiative‘. They’re focusing on the things people hate most about banking and removing them, while taking things people love and increasing them.


Their ads feature puppets and toys being interviewed with voiceovers. ‘Simple and cute’ seems to be what they’re trying to achieve, especially with the nursery rhyme style theme song at the end of each ad.



BankWest – The Happy Banking Flower



Bendigo Bank Credit Cards

Throughout 2008, Bendigo underwent a large scale advertising campaign for the olympic games. Similar to BankWest, Bendigo rely on word-of-mouth of their service and products to acompany their advertising.


While any financial institution runs off word-of-mouth regardless, it is their competitive offers and customer service which sets them apart.

The online sales page for the Bendigo Bank Red is in the same format as their other credit card pages.

Similar to the card designs themselves, the information and application pages are very simple and unstylised – basically just text and links. Whether this is an intentional approach or not is unclear.

Bendigo Bank stay true to the community based ‘working Australian’ image with their advertising campaigns. Bendigo Bank are constantly being voted one of Australia’s ‘favourite’ bank in terms of products and customer service, and they might choose to reflect this by pushing a reliable and safe image.


Bendigo Bank – Community



Citibank Credit Cards

Citibank are primarily an American bank who also operate in Australia, and are the world’s largest issuer of credit cards.

Their online sales page for the Citibank Clear Platinum looks crisp and sharp and does wonders to appeal at least visually to viewers. Most Citibank as well as CUA/IMB, their building societies have similar landing pages for their credit cards online.


Citibank go against the trend with the tv advertisements and run a straight up informative advertisement. This advertisement has been running for a while, and clearly explains the benefits and savings potential of a balance transfer.


Balance transfers need more than just humor to explain, so it’s fair enough that Citibank run an advertisement in this fashion.


Citibank – Citibank TV Offer



Commonwealth Bank Credit Cards

Australia’s second largest bank below NAB, Commonwealth Bank (CBA) works hard at associating banking with their name from a young age.

From Kindergarten, CBA works with schools in promoting their ‘Dollarmites‘ program. The Dollarmites program educates children about simple banking and finance concepts, and offers freebies and complimentary saving accounts as well.

Their online sales pages such as the Commonwealth Bank Gold MasterCard layout all the necessary information in an easy to digest format. It continues their recognisable color scheme of Yellow and Black, colors of joy and trust.

CBA also get involved in sports advertising. They associate themselves with the Australian national sport, Cricket, by sponsoring the Commowealth Bank Series as well as the player uniforms.

For T.V, CBA have scrapped their old (at least for now) ‘Which Bank?’ campaigns for a series of ads which show a couple of marketers from an American Advertising Agency working with them in order to create ‘The Next Best Thing’ in ‘Austrian Banking’.


Many industry experts have titled the campaign a failure, including Australia marketing guru John Singleton calling it an ‘obscene waste of money’.

To the surprise of even more, an email survey campaign found that CBA had the most popular and memorable ads of all Australian banks.



Commonwealth Bank – Determined to be Different





NAB Credit Cards

The National Australia Bank (NAB) is the largest Australian financial institution. They do not appear to have a large aggressive and consistent advertising campaign like other competing banks, but aren’t without their room in the spotlight. NAB was the first to announce their removal of overdrawal fees, which raked in over $1bn of profits for NAB.


Their online sales page for the NAB Low Rate Visa is a simple format similar to Bendigo’s, but with a bit more color and life.


NAB have been running a recent television campaign during prime time television hours – the ‘Climb Ev’ry Mountain’ is a powerful ad which associates NAB with helping us reaching our dreams. They also created an ad to highlight their recent banking and fee changes.


NAB – Climb Ev’ry Mountain



St George Credit Cards

St George Bank constantly strive to achieve an image of customer service perfection. Their advertising and presence in the media is generally clean, sharp and promote community. Their slogan ‘Good with people, good with money‘ perfectly matches their campaigns.


They gain ongoing coverage through their sponsorship of the Illawara Dragons, an Australia Rugby League team.


Their online sales page for the St. George Vertigo MasterCard is clean and clearly demonstrates the key selling points of the card. Their t.v advertisements generally focus on the quality of their customer service and positive banking reputation. A couple of their more recent campaigns are posted below.


St George – Toss out Monthly Fees



Woolworths Credit Cards

Woolworths have partnered with HSBC to provide the Woolworths Everyday Money card. This ad was airing in late 2008, yet the card is constantly reinventing itself with new promotional offers and media advertising to this day.


Every Woolworths supermarket has posters and application forms as well as checkout staff asking if you have an ‘Everyday Money’ card for you to earn shopping rewards on.


Woolworths – The Fresh Card


Visa Visa aren’t a financial provider, but still advertise their brand. As a payment processor which works as a third party in-between the banks and consumers, Visa take a fee out of each transaction made by a Visa card. This fee is covered by merchant receiving payment, so it becomes even more convenient for those using a Visa card. The same applies for American Express, Diners and MasterCard.

Visa – What is a Visa Debit Card

Delinquencies Up, Interest Rates Too

10/01/2009

It should not come as any surprise in this economy that credit card delinquencies are up.   According to this article, they are now at 5%, or one out of every twenty accounts.   Analysts to not expect this to change much until the unemployment rate starts to decline.    That rate is currently at 9.7%, the highest it has been in over 25 years.    On the other hand, delinquencies on other types of loans such as auto loans started to fall.   Even better, most consumers are saving more money act using more caution.

Interest Rates Rise Too

By now, just about everyone who has a credit card has received a notice that their interest rate will be going up.   For people like myself, who always pay their balance in full every month, the notices are casually discarded.   For others, they bring deep concern.   I found this article in the Washington Post to be a fascinating case study in exploring your options when your interest rate goes up.   In it, a card holder is facing a rate hike from about 7% to almost 15% on her balance of $10,000.    Ultimately, the card holder is advised to reject the rate hike and pay the existing balance at the lower rate.     She is given the sensible advice to not incur any more credit card debt until this card is paid off.

Evaluating Strategies For Paying Off Credit Card Debt

The Consumer’s Union has an article about different strategies for paying off your credit card debt.   I am not an expert in this subject, but then again, who is?    Either you don’t have credit card debt and have little experience paying it off, or you do have credit card debt, and you haven’t been successful at paying it off.    Sadly, few people seem to  successfully “recover” from their reliance on credit cards as a method of finance.

While using credit cards to finance anything has always been a bad idea, it is only getting worse.   As interest rates rise, credit cards become a poorer and poorer value.    At the very least, home equity loans have lower interest rates that are also tax deductible.

Amex Ends Fees on Gift Cards

In a small piece of good news, American Express moved to end monthly fees on gift cards, acording to the New York Times.   You will still have to pay a purchase charge when you initially the gift card, but then there will never be any monthly usage fees.    According to the article, “The company’s decision, which takes effect immediately, goes further than legislation Congress enacted in the spring that would limit, but not eliminate, monthly fees on gift cards.”

I am not a big fan of gift cards, but I suppose they do have their purpose.   Now, they are a bit more useful I suppose.

New Mileage Plus Options and New Rules

09/30/2009

I am no fan of United Airlines.    There service stinks, their Mileage Plus program deceptively blocks you from using partner awards, and dealing with them is often infuriating, even by airline standards.

It is largely for those reasons that I do not recommend any United Airlines Mileage Plus credit cards.   Unfortunately, some people, like me, have a few miles left.   Even if I was able to find an award ticket on United, I really would prefer not to subject myself to them ever again.   Now, there is a new way to dispose of United Mileage Plus miles without flying United Airlines.    You don’t even have to try to book one of their blocked airline “partner awards”, the ones that can only be booked over the phone.

Now you book rental car and hotel awards with your remaining Mileage Plus Miles.  Over at the Upgrade Travel Better blog they ask the question if these awards are really worth it.     Of course they are not worth accumulating miles towards these awards with your credit card.    Anyone who knows anything about Mileage Plus could have told you that.      He does the legwork and determines that you might get a mere .75 cents per mile from the hotel awards, far below what you would expect from any cash back card.

How About Rental Car Rewards?

I plan on using some of my left over miles for a rental car award, a mere 10,000 miles.      Think about that for a second.    Suppose I actually flew 10,000 miles on United, (an intolerable fate I will try not to imagine.)    Surely such tickets would have cost a few thousand dollars.    For that, I can redeem a compact rental car worth maybe $30-$50.     Had I actually spent 10,000 dollars on a United Airlines Chase card, I would be getting a pitiful .3 -.5 cents per mile in value .    If I had used a 2% cash back card, I would have had an easy $200 cash, good for a week’s car rental.    Worse, these rental car awards are not changeable or cancelable, unlike most rental car reservations.

The clear use for this new program is so that you can use all of your orphaned United miles and never have to deal with them again.   And with United, that may be their best reward.

New Rules

I love Bill Maher’s Real Time program, especially the “New Rules” commentary at the end.    New credit card rules from the fed are not as entertaining, but they are useful.     The Washington Post writes today that the Federal Reserve is working to draft new rules on credit cards as required by the CARD act.    The new rules include no rate hikes in the first year of your credit card.    This is a great thing, as what is the point of comparing interest rates if they can change at any time for no reason.    Another new rule will force card issuers to get your consent before charging a fee for going over your limit.    This is another no-brainer type of rule banning one of the classic tricks and traps of the trade.

Really this is just the implementation of the CARD Act, and it is not unexpected.    Nevertheless, it is satisfying to see this actually happening in the same way in feels good to watch a long anticipated construction project rise from a job site.    For a long time, we were told “Change” was coming.    Now it is here.

Sears Credit Card Review

09/29/2009

searsstorecard

There are 2 Sears credit card that I will talk about toay. The first is the Sears Store Card (picture above), which only allows you to use the card at Sears and Kmart. This card is primarily geared to folks who do not have good credit.

searsmastercard

The other card which I’m going to talk at length is the Sears Gold MasterCard with Choice Rewards (picture above)

Rewards Formula – The Sears Gold MasterCard has two tiers in their reward system. First, there is the regular Sears Choice Rewards Program. There is no annual fee for this version. You will be able to earn one point for every dollar that you spend on the card.

Alternatively, you could enroll in the Sears Choice Rewards Program Select Membership. The Select Membership costs $25. But you get the benefit of being able to earn double points for every dollar that you spend at Sears stores, www.sears.com, Kmart stores, supermarkets, drugstores and gas stations and one point for every dollar spent on all other regular purchases.

Sears Choice Rewards Points have a three year expiration date.

Rewards – The Sears Choice Rewards allows you to redeem points for a variety of rewards like travel, merchandise and gift cards. The rewards are just OK and not as comprehensive and regular credit card reward programs. Below are screen shots of the rewards and links to some of their reward pages.

searstravelrewards

To see all their gift card rewards, you can go to this page. The thing that I do not like about their gift card rewards is that you need 2500 points for a $20 gift card (technically less than 1% payout), whereas a program like the membership rewards only require 2000 points for a $20 gift card.

Verdict – If you have bad credit and are looking for a store credit card, perhaps you can consider Sears. But the problem with all store cards is that you can only use them at the store (Sears and Kmart). You might want to consider getting a secured credit card instead, which can be used anywhere. I am not too impressed with the credit card. Yes, you can earn double points at Sears, Kmart and their affiliated stores but you need to pay an annual membership fee of $25 for the Choice Rewards Select Members Program. The reward program is not exactly not notch either.

Alternative – As an alternative, I am going to highlight another card that lets you earn 5% rebates every time you shop at Sears.com. That card is the Discover More Card. Discover has a shopping portal called shopdiscover.com. If you access sears.com through your account, and use your Discover Card to stuff online there, you will earn 5% rebates (I look at them more like discounts). Below are some screens shots of how it works. First, go to the shopdiscover.com partner page and search for Sears.

discoverrewardspage

Once you find the Sears button, click it and it will take you to the page which list the rules and fine prints.

discoversears

Click on the start shopping button and it will take you to the Sears.com site.

discoversearsfineprints

searsstore

Here’s another point: Sears also owns Landsend. For the Sears Store Card or MasterCard does not allow you to shop at Landsend or earn double points (in the case of the MasterCard). But with the Discover Card, Landsend is a partner merchant and you can get 10% rebates when you shop at Landsend.com through your Discover Account. Hence, I highly recommend getting the Discover More Card rather than the Sears Credit Card.

discoverlandsend

Will Paying Off All My Credit Card Balances Improve My Credit Score?

We just have a recent email from a reader.

I don’t have stellar credit. I have just paid off the balances on ALL [6] of my credit cards [Totaling $6733.00]. How far will this action go in improving my credit score and lowering my average interest rate, which is currently near 23-28%?

Mr Keith Wilson

Answer – Keith, the short answer is yes it will. Paying off your balance should improve your credit score should improve your credit score because you would have lowered your credit utilization ratio. This is the amount of credit you are using versus what credit is available to you.

Many experts recommend not using more than 30% of revolving credit (like credit card lines) available to you. So paying off your balance and planning to pay in full every month going forward should help tremendously.

There’s a caveat. If you have taken a home equity line of credit to pay off your credit card debt, then all you would have is to play a little musical chairs with the credit bureaus and that would not help much.

One thing I don’t understand is why are you bothered by your interest rate if you have paid off your balance? Surely you do not plan to carry a balance in future? I hope not.

But otherwise, congratulations on paying off your credit card and stick to PIF going forward.

Getting More Value And Less Junk

09/28/2009

More Value

Pretty much the whole point of being a reward card guru is trying to get the most value out of your miles.    In the past I have written about how I once recommended that someone use Membership Rewards miles to transfer to Al Nippon Airways to redeem a flight award on South African airlines.     The point is that there is often a very convoluted way to get the most miles out of your credit card.

Maximizing Your Starwood Points

The American Express Starwood card is the favorite of myself and many other reward card fans out there.    It’s points are very flexible and the Starwood customer service is second to none.    My fellow reward card aficionado over at Dan’s Deals has found out an interesting reward transfer opportunity.

The gist of it is that Starwood points are transferred to LAN Chile’s Kilometers at a rate of 1:2.    As usual, there is a bonus when you redeem 20,000 Starpoints.       Then, LAN reward table shows the redemption for it’s OneWorld partners in kilometers.        The rewards are one way, and they are per segment, so they work best for non-stop flights.     A good way to figure out the mileage between your origin and destination is to check the Great Circle Mapper web site.   Be sure to use the kilometer option.

Once you have done the math, like Dan has, you will find that the best deals are short haul flights.     He lists New York to Montreal (one way) as being possible for 3,200 Starpoints!   Better yet, LAN is famous for not charging many fees or surcharges on it’s awards, unlike many other airlines.    To maximize you value, choose shorter non-stop flights that are otherwise very expensive, like flights from the US to Canada or the Caribbean.

Minimizing Your Junk

I mentioned last week that I do not get much junk mail from credit card companies or other solicitations for that matter.   Years ago, I found a site called JunkBusters that makes it somewhat easy for you to “opt out” of most solicitations.    There is a form that you can print out and mail to get off of most lists.    You will need to mail about 10 of them to be effective.    There are the three major credit bureaus, the Direct Marketing Association, and five or six of the largest database companies.     While some of them might have online ways to opt out, they all try to make it somewhat challenging to get off their lists under the guise of security.

In reality, you already are put at a lot of risk by these companies sending out unsolicited junk mail.     A “pre-approved” credit card application that falls into the wrong hands is probably the quickest path towards identity theft.      All it takes is it being lost, stolen, or even delivered to the wrong address for that to happen.    Even when you do receive it, it is then up to you to properly shred the thing so it doesn’t get taken from your trash.

By far the safest way to go is to opt out of all offers, minimizing your risk.    These days, we get to see plenty of offers on the internet, and advertisements on TV, the last thing I need is someone physically sending me junk in the mail.    If the security risks don’t scare you, just think of all of the paper waste you will be preventing by opting 0ut.

How To Choose A Financial Adviser

09/26/2009

This is a guest post from Jeff Rose. Mr. Rose is an Illinois Certified Financial Planner and co-founder of Alliance Investment Planning Group. He is also the author of Good Financial Cents, a financial planning and investment blog. You can also learn more about Jeff at his website Jeff Rose Financial.

If you are in the market for a financial adviser, the process can be daunting especially if you have never worked with one before. Extremely important is finding someone you can trust. How do you avoid the Bernie Madoffs and the Allen Stanfords? . Given recent headlines about Ponzi schemes and fraud, you may be wondering – how can you avoid getting duped by an unscrupulous financial advisor? The key is being better informed and doing some homework. Here’s some tips on helping you choose the right financial adviser for you.

Do a Background Check

It’s amazing the percentage of people that don’t do a background check on a financial advisor before they hire them. If you want to check out an investment advisory firm, visit the SEC’s website. That is the website at which the Securities and Exchange Commission keeps Form ADVs – the forms which reveal disciplinary actions taken against that advisory firm and/or its key employees. You can also make sure a firm is properly registered there.

If you want to check up on a specific investment adviser, go to the FINRA BrokerCheck website tool. Here you can learn about the professional backgrounds of advisers and firms through the Financial Industry Regulatory Authority.

Now that we’ve mentioned that, let’s accentuate the positive. Visit the websites of the Financial Planning Association and the National Association of Personal Financial Advisors. Search functions on both sites will allow you to find a respected independent financial adviser near you.

Lean Towards Independence

Well, when you search for an independent adviser, you have a better chance of finding someone who gets paid for their advice and/or their fee-based asset management, instead of deriving the bulk of their income from trades or product sales. Many of these independent advisors set flat or hourly fees for specific services. Some earn a fee that corresponds to a small percentage of the invested assets they manage for you. If your portfolio does well, they do well.

Alphabet Soup

In fact, this article is a good starting point: investopedia.com/articles/01/101001.asp. This explains the most respected financial services industry credentials and what it takes to earn them. These designations signify advisors committed to upholding ethical as well as professional standards.

In the summer of 2009, there were more than 60,000 CERTIFIED FINANCIAL PLANNER™ certificants. In an average year, the Certified Financial Planner Board of Standards, Inc. conducts about 80 ethics code investigations. This means 99.9% of CFP® practitioners are abiding by the Board’s ethical and behavioral standards. You can visit cfp.net to check that a financial planner has maintained the designation (and you can also learn if they have been publicly disciplined). Here’s what it takes to become a CERTIFIED FINANCIAL PLANNER™ .

Communication is Vital

A good and conscientious financial advisor will meet with you at regular intervals and assist you to adjust your financial strategy in response to life changes and changing objectives. He or she will communicate with you in a forthright, open way – and that includes returning your calls or e-mails within 24 hours.

Your advisor should not communicate with you once every six or seven years, or “disappear” six months or a year after helping you invest. (No one wants to call their advisor only to find out that their Roth IRA or portfolio has become a “house account”.)

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