Credit Score: 692 Credit Limit: 6000 Age: 18-24

Posted 10/04 2015

I signed up for this card because of the 0% intro apr offer. I decided to get a tricked out gaming computer and take advantage of the 0% deal. When the first statement came, I noticed that I was charged the interest rate. I called CSR and they acknowledge that it was their mistake and the interest was waived. But the same thing happened for the next 3 months and then, USAA said that my card did not have the promotion! I simply paid off the whole balance and canceled the card.

 

Credit Score: 650 Credit Limit: 4000 Age: 35-44

Posted 03/12 2015

Like many here, I am a full usaa member. And customer service is always great with them. However, when I was traveling in Europe last summer, the card could not be used at road tolls and train stations. I had called usaa before I left for the trip to activate the 4 digit pin code. So I ended up carrying a lot of coins. If you travel to Europe, better find a proper chip and pin card. USAA's pin does not work even if they say it is chip and pin.

 

Credit Score: 803 Credit Limit: 20000 Age: 45-54

Posted 11/14 2013

USAA has wonderful customer reps. They are friendly, knowledgeable and treat their customers well. However, the website needs a drastic improvement. I can never figure out which of the items are under the current billing cycle and which is the past cycle. I also cannot figure out the exact amount that will be taken out of the current billing cycle.

USAA should seriously look into this and redesign the interface of their website where the statements are.