Budget Has No Clue Which Credit Card They Are Giving Out To Scammers

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Part Three of my investigation into the Budget Trilegiant Scam

In part one, I told you about the solicitation I received, in the form of a check, from Trilegiant, to join a specious “membership club” in which they would charge my credit card “on file with Budget”.     In part two, we learned more about Negative Option Billing and Preaquired Account Marketing.    Since then, I have been trying to verify which credit card Budget has on file for me.

No Comment From Budget’s PR

When I turned to Budget’s public relations people, they had no comment, other to refer me to Trilegiant.     I know Trilegiant is a scam, I found that out in a .23 seconds on Google.   I wanted to know what part Budget has in this scam and how my credit card company may be complicit in this.

Budget Customer Service Has No Clue What’s Going On

A key ingredient in any corporate scam is keeping your customer representatives in the dark.   Budget seems to have this act down to a science.   I made five calls to Budget’s customer service number trying to find out which of my credit cards Budget “has on file” and was willing to provide to Trilegiant/Affinion.    On three of the calls, I was forwarded to Trilegiant.   The first of those calls was disconnected.   On the second call, I reached Trilegiant, but I could not speak to their customer service department without a “membership number.”   On the third attempt, I reached a human in the sales department who informed me that they could not tell me which credit card they had on file.   My fourth call to Budget’s customer service line was met with someone who attempted to transfer me to “a data center in Virginia.”   That call was disconnected.

My fifth call to Budget resulted in an astonished response that Budget would not have my credit card info unless I was a corporate customer or part of their frequent renter program, which I am not.    The representative seemed equally confused as to why I would receive a solicitation claiming to charge the credit card that I had “on file with Budget”.

Which Card Do They Have “On File”?

When pressed, each representative told me that the card must be the last one I had used.    Since I haven’t rented with Budget much lately, I know exactly which card was used, and I am currently corresponding with the card company.     I would like to give them ample time to investigate this matter before I discuss exactly which one it is.    My impression is that such “sharing” of customer’s credit card information for an unrelated activity with a (likely fraudulent) third party is against their merchant agreement, and the company in question has agreed to investigate this.

Why I Am Digging So Hard?

I will refer back to the Harvard study:

Almost all of the consumers paying for the services sold through preacquired account marketing are unaware their accounts have been charged and unaware they have “purchased” the service.

Many of these consumers are charged because they have diminished mental capacity or struggle with the English language.Preacquired account marketing works only because it singles out consumers who do not understand the solicitation or who do not notice the account charge….

When I mentioned this investigation to my wife, she told me that her parents had become victims of a similar scam.   Every month, they find a mysterious charge on their credit card.   Every month they call their bank and have to have it disputed.    Every month it reappears.

My wife and her family were born in a central Asian republic that was part of the former Soviet Union.  Although they speak several languages, her parents have not yet mastered English since moving to the United States.    Nevertheless, I have never met such honest and hard working people who are now proud American citizens.   They, and others like them, are the target of of these scammers.     Other targets include senior citizens and people with cognitive disabilities.

These companies are preying on our most vulnerable citizens and I want them to stop.   I might not force them to stop, but I will certainly do my part to let the world know who they are and what they are doing.

The series continues with Part 4, The Sad Truth About The Budget Trilegiant Scam.

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4 Responses to “Budget Has No Clue Which Credit Card They Are Giving Out To Scammers”

  1. Eric Says:

    Good for you! I’m cheering for your fight :)
    Like always, keep us posted.

  2. uberjew Says:

    Good job! These a-holes and their bad business ethics deserve to be wiped off the financial map.

    The more light that gets shed onto this kind of practice, the quicker it will be dealt with. Dig on!

  3. Jack Says:

    One of my favorite customer service quotes is “People expect good service but few are willing to give it.” -ROBERT GATELY

  4. Reed Says:

    Thank you Jason for the great article. As a lawyer, and consumer advocate, I would like to investigate this further since Budget and Just For Me just did this to me, too. It has wasted so much of my time trying to figure out how this happened.

    My Story: I received a membership kit from Just For Me in the mail that looked like junk mail. My wife caught it and asked my why I joined a coupon club. Membership consists of a packed of worthless coupons. For example, the Dominos coupons are for less than the Managers Specials run everyday. I told my wife that I had not joined any club voluntarily, and decided to call.

    When I first called Just For Me (Trilegiant), I was told that the authorization to bill my credit card was part of the Budget rental agreement when someone in my family rented. They could not tell me when I rented. I called Budget and they said, “No, You must have signed a coupon for 2% cash back. Just For Me is a marketing partner.”

    Budget helped me track down that my wife rented the car in Madison Wisconsin two months ago. She does not recall having used a coupon. Since she is a lawyer, she is usually astute enough to read the main language…few read the fine print.

    I called Just For Me back, and was told…this time… that we did sign a 2% cash back coupon when we rented the car, but that they would not send me a copy of the agreement unless I answered whether I wanted the membership or not. I asked for a supervisor and was told it would take four weeks to send a copy of the check. They could not tell me who signed it.

    Finally, Just For Me asked again if I accepted or declined the membership. I declined to answer. I do not intend to let them off that easily. If they think they are authorized, but cannot show me proof, I prefer to let them bill me. Then I will know their game, and we will go from there.

    Incidentally, I see that a class action against Trilegiant was settled four years ago. Apparently, that has not stopped them.

    Reed Kathrein.
    reed@hbsslaw.com

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