Comments on: Chevron Credit Card Review

By: Mr Credit Card

Mr Credit Card — Wed, 18 Jan 2012 20:36:15 +0000

Corey – very sorry to hear that. Just out of curiosity, did you pay with autopay electronically or by snail mail checks?

By: Corey

Corey — Wed, 18 Jan 2012 20:23:33 +0000

I will be cancelling all of our Chevron fleet cards. We average $7,000 per month in gas purchases, and have always paid our bill in full on or before the due date. Because the due dates in November and December fell on holidays, our payments were credited to our account as being late. I called a couple of times and spoke to “supervisors” and “managers” (Joey, Trina, and Stacy), and apparently Stacy is in charge and she would not allow me to escalate my case and speak to anyone higher than her. Our late fees were astronomical (which Trina told me was not due to a system/process error–apparently it was my error that I paid on the due date because they need time to process my payments)–in Dec, the late fees totalled $1152 and in Jan, the late fees totalled $1173. All they could do was credit us for one month 100% and 50% on the other month. I did tell Stacy that I was no longer going to be doing business with them, and she just said “That’s your choice.” Obviously! Thanks, Chevron Fleet Card, you really know how to run your business and drive your customers away (but at least you made your buck)! Don’t apply for this card!

By: Diane

Diane — Fri, 03 Dec 2010 22:39:07 +0000

We have had a Chevron/Texaco business account for years, and I just cancelled all of our Chevron cards, same reason as all of the above. We have had big balances with them. Payment got there 1 day late and we were charged a ridiculous amount which they would not reverse. I just received the final statement, and same thing, they show the payment being received 1 day late and we got charged again the high late fee. I paid the invoice 5 days after receipt as I do not pay invoices every day. We don’t use Chevron gas anymore, there are plenty of other choices.

By: cheryl

cheryl — Wed, 20 Oct 2010 14:34:02 +0000

I agree with the other complaints. We have had a chevron card for years and when this other management took over it has been horible. You have to mail it off as soon as you get the bill so I decided to get my bill sent to my email address, well I sent my payment on time and they received it on time but I sent it to the wrong address so that made it one day late and they charged me $140.00. I will cancel my card as soon as they open this morning. They just lost a customer who spend over $1200.00 a month.
DO NOT GET RIPPED OFF BY THIS COMPANY !

By: Jan E Cutler

Jan E Cutler — Tue, 27 Jul 2010 19:51:19 +0000

I’ve had similar experiences to those recounted above. After 28 years of being with Chevron, today I canceled the card. I like the gasoline and the consistent quality, however, two things happened. First, on a recent trip the card declined at the pump. Customer Service, once I got through, traced my usage of the card and I was informed I had used it too much, although the total amount purchased that day was less than $100! I asked for a supervisor and got someone that couldn’t speak English. Secondly, my current bill had a $39 late fee, although, it had been sent in five days ahead of due date, as always. I paid off the bill today and directed them to send a final billing and charges.

By: Scott

Scott — Wed, 17 Feb 2010 19:37:08 +0000

Their fleet card, or business card, is now owned by Fleetcor and they do the exact same thing. Shorten the terms and late mail the statement, so you will always get a late fee. Stay Away! The Chevron card is now owned by someone else. Use Amex to buy Chevron Gas.

By: Terrence

Terrence — Tue, 08 Sep 2009 19:59:40 +0000

I had a Chevron / Texaco card for twenty years. I always paid the ballance in full. I cancelled my card prior to being activated with the National Guard. When I returned home I found that Chevron had not cancelled the card as requested. I had been billed for the Travel Club and late fees. Cheveron “customer service” would not even talk to me about it because they had sent it to collections and told me I was wrong about cancelling the card. I wound up paying some of the late fees to clear the account, just so I could get Chevron to talk to me so I could cancell the account again. Extremely poor customer service. I will not be buying their gas anymore. If you are thinking about credit with Chevron… DON’T DO IT.

By: choi

choi — Wed, 02 Sep 2009 23:30:00 +0000

They have been charging $5.00 for reporting fee, which means they send statements by mail.
I complained to them what kind of credit card company charges for the statement, they told me to receive the statements by email, and then they wouldn’t charge.
Also they changed the billing cycle by 2 weeks and maximized the late fee revenue.
The late fee is on the current balance which includes the new charges. Think of late fee charged on the new charge. It is absurd.
On the top of that, if you pay partial payment, it is not counted as payment in calculating new balance in applying late fee for the next period.
If you have $300.00 due on 8/1, $400.00 due by 8/15, if you miss 8/1 payment, the late fee is based on 400 + 300 = $700.00.
If you make partial payment of $500.00 on 8/16, new charge due on 8/30 is $200.00, and miss the due date 8/30 again, the late fee is based on 300 + 400 + 200 = $900.00. They don’t count the payment of 500.00 for ending balance in applying late fee.
By the second time, the percentage they apply to get late fee increases up to greater of $39.00 or 8.99% of ending balance since the history shows multiple late fees.
If you talk to customer services, they will keep saying it is the terms and condition, and offer 10 cents per gallon credit instead of waving late fees. To get more credit, you just have to buy more chevron gas.
It is a late fee scheme to induce more late fee revenue for them.

By: G

Wed, 02 Sep 2009 18:01:54 +0000

I’ve the card for only two monthes, and use it to get gas only. THE CARD IS COMPROMISED IN THE SECOND MONTH. Either their fruad and security department is very weak or … I recommend that you monitor your card several times a day!

By: ABC Body Shop

ABC Body Shop — Thu, 27 Aug 2009 22:56:48 +0000

We use the Chevron credit card extensively for our business and pay it off each month. In July, I paid the bill on July 2 online and the due date was July 3. I received my August statement and it included a $212 late penalty! I called customer service and was told that some banks considered the 3rd a holiday and so it wasn’t credited to our account until the following Monday. Not only was I charged a late fee for the July statement, but I was also assessed late fees for all the fuel I had purchased up to the day it was due even tho I had not been billed for it yet. I was told that they would offer me a 10 cent per gallon rebate for all fuel I purchase for the next 60 days and that is all they could offer me. We are done with Chevron. We have spent an average of $1500 a month with them and have been a Chevron customer for 15 years but I guess they have so much money, they don’t need our business.