{"id":14464,"date":"2010-05-18T15:01:34","date_gmt":"2010-05-18T19:01:34","guid":{"rendered":"\/\/www.askmrcreditcard.com\/news\/?p=14464"},"modified":"2010-05-18T15:01:34","modified_gmt":"2010-05-18T19:01:34","slug":"template-monster-purchase-experience-and-third-party-processors","status":"publish","type":"post","link":"https:\/\/www.askmrcreditcard.com\/news\/template-monster-purchase-experience-and-third-party-processors\/","title":{"rendered":"Template Monster Purchase Experience And Third Party Processors"},"content":{"rendered":"

I recently purchased a new template from www.templatemonster.com for a new website that I’m building out. When I checked out, there were several options for me to pay for my purchase. (see picture below)<\/p>\n

\"\"<\/a><\/p>\n

It turns out that the payment processor for Template Monster is RBS WorldPay. When I first checked out, it refused to accept my Plum Card, which is our business credit card. So I had to put it on my personal Chase Freedom. But that was not the end of the story. Template Monster would not accept the purchase until it verified who I was. I had to give a phone number. And sure enough, there was a phone call from them after 15 minutes. Once I confirmed that I had bought the template, they processed the transaction.<\/p>\n

So I thought that was the end of it. But the next day, I got a call from American Express. They told me that they stopped my purchase because they thought it was suspicious. To be honest, I appreciated their phone call but asked why were they suspicious of a payment processor from a pretty reputable site? They weren’t sure but said I should call immediately in the future if something like that happens and try to get the transaction approved. OK – I’m cool with that.<\/p>\n

Then later that same day, I got the following email from Chase.<\/p>\n

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They said there was a $180 charge to the account (yes I know cos I charged it!) but were suspicious of it and wanted me to verify by clicking the “accept transaction” button (which I did).<\/p>\n

Thoughts<\/b> – I’m really glad that American Express rejected what they thought to be a suspicious transaction if it was from a third party processor. And I was also happy that I got the email from Chase and I guess it showed they were willing to void the transaction if I had told them that I did not accept that transaction. I bought a template from template monster 3 years ago and never had to go through this the last time round. I can only guess that lots of stolen credit cards were used to their templates!<\/p>\n","protected":false},"excerpt":{"rendered":"

I recently purchased a new template from www.templatemonster.com for a new website that I’m building out. When I checked out, there were several options for me to pay for my purchase. (see picture below) It turns out that the payment processor for Template Monster is RBS WorldPay. 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