Editor's ChoiceCategories Credit Type Issuers Blog

United Airlines Does It Again and Delta Dining Stands Out

11/04/2008

Superman has Lex Luthor, I have United Airlines. Yes, I took my last trip overseas with the miles I earned from their Mileage Plus program. And of course, I relied heavily on their reward cards and their sign up bonuses, but overall, almost every encounter I had with United was poor.

It Is Already Bad

I know that reward programs only get worse, but United has now completely lost me. Their award availability is terrible. Their partner flight awards are nearly impossible to find. They do note even offer a waiting list when the award you want is unavailable. Unlike other Star Alliance members, they have no partner upgrade awards.

If you do get an award flight on United, expect to be treated poorly. When things went wrong, as they inevitably do on United, we were frequently reminded that we were second class citizens since we were on an award ticket. All summer long, they have been piling on the fees and the surcharges as fuel prices went up, and they have retained these fees as the price of fuel has fallen.

It Only Gets Worse

What is a recently bankrupt airline to do when its losses continue to pile up? Punish it’s most frequent fliers! Yes, United, the airline that never misses an opportunity to discourage you from being a loyal customer, has just announced it’s 2009 program changes.

Lowlights include:

They Do Throw You A Bone

They are retroactively restoring the 500 mile minimum flight accrual for segments below 500 miles, but only for elite members. This might add up to a few hundred miles to a few people who flew United on many short flights this year. This was always a stupid policy as shorter flights are their most profitable ones, mile per mile, especially when fuel prices are high.

What Does This Mean For Your Reward Card

I think that this makes earning United’s Mileage Plus affiliated cards third rate reward cards. The best reward value is always on premium international flights and upgrades. In my book, having to pay for this “award” is a hassle at $50 and an outrage at $500. You must now look at miles accumulated through your Chase Mileage Plus card as being worth one cent per mile, at best. Simply put, I would just assume go with a cash back award rather than hit my head against the wall trying to earn an “award” on United that might include a $500 “co-pay”. Leave the co-pays to the health insurance plans, thank you.

Dining For Super Duper Delta Miles

As you know, there are miles and there are miles. In the wonderful world of Delta, it is all about accumulating Elite Qualifying Miles, or EQMs. Credit card miles and most other partners don’t work, as the only way to get EQMs is to actually pay for an airline ticket and fly somewhere. Only then do you get all of the elite perks that sometimes makes flying a little bit more tolerable.

I just found out that Delta is offering 1,000 regular bonus miles and 1,000 EQMs through a new promotion. You have to register for it, then here is what you do: Spend $200 on a registered card between now and December 15th. If you are traveling for business, this is pretty easy. Otherwise, just go out to lunch with all of your friends and/or co-workers, put the meal on your card, and let everyone else give you the cash. There are many people who schedule an additional “mileage run” flight at the end of the year just to get to the next elite level. If you take advantage of this promotion, you might not have to.

They are also offering VIP members an extra 5 miles per dollar spent when you fill out a rating survey online. That seems to be in addition to the 10 miles per dollar VIP members get, as well as any miles you earn from your reward card itself. At that rate, you will easily earn more miles eating out on a business trip than you would flying!

I am a big fan of these types of programs. Almost every airline has an affiliated dining program. When you are in a new town, and you don’t know where to go, narrowing your choices down to restaurants that participate in a mileage dining program is easy to do. When you are traveling by yourself on an expense account, it is easy to make a game out of using your credit card to accumulate miles. With these new offers, Delta makes it a very rewarding game.

Happy Election Day America! Don’t Forget To Laugh! Oh, and Vote!

In the interest of fun and democracy, I thought we’d post some current jokes about both of the presidential candidates. Hope you enjoy!

Barack Obama Jokes:
(Courtesy of this site)

Q. Why won’t Obama release his real birth certificate?

A. It got mixed in with his Rezko mortgage records and shredded.

Like any experienced Chicago politician, Obama would go the cemetary to register voters. One night he came across a grave so old and worn that he couldn’t make out the name on the tombstone. The staffer holding the flashlight got impatient and suggested they just move on to the next plot. Obama angrily exclaimed, “This person has a much right to vote as anyone else here!”

“People looking into Barack Obama’s campaign contributions say that Obama may have received $3.3 million from abroad. Yeah. It turns out that broad is Oprah Winfrey.” –Conan O’Brien

Obama’s so pretty….

Obama is so pretty that Bill Clinton wants to intern for him.

Obama is so pretty that he won’t ride in Ted Kennedy’s car

Obama is so pretty that he would even look good in a Hillary pantsuit

“After his big speech in North Carolina today, Senator Joe Biden said he was experiencing a sore throat and lost his voice. Boy, the good news doesn’t stop for Barack Obama. Just one lucky break after another.” –Jay Leno


Working people frequently ask retired people what they do to make their days interesting. Well, for example, the other day I went downtown and into a shop. I was only there for about 5 minutes, and when I came out, there was a cop writing out a parking ticket. I said to him, ‘Come on, man, how about giving a retired person a break’?

He ignored me and continued writing the ticket. I called him a ‘Nazi.’ He glared at me and wrote another ticket for having worn tires. So I called him a ‘doughnut eating Gestapo.’ He finished the second ticket and put it on the windshield with the first. Then he wrote a third ticket.

This went on for about 20 minutes. The more I abused him the more tickets he wrote. Personally, I didn’t care. I came downtown on the bus, and the car that he was putting the tickets on had a bumper sticker that said, ‘Obama in ’08 .’ I try to have a little fun each day now that I’m retired. It’s important to my health.

Jokes credit: The Barack Obama Jokes Website <-- You can click there to read the ones I couldn’t print!

All’s fair in love, war and politics! What about the other side?

McCain / Palin Jokes:
(Courtesy of this site)

A woman at a John McCain rally said that Barack Obama is an Arab. And McCain quickly corrected her. It was really awkward, because McCain had to tell her, ‘Look, Governor Palin, you are wrong.'” –Jay Leno

“Sarah Palin had to have her campaign bus make an unscheduled stop at a Wal-Mart in Ohio, so she could pick up a package of diapers. I guess she ran out of diapers, so they pulled over and she went in and everyone followed her. Which is kind of cute, but it turned out Senator McCain didn’t need them.” –Jimmy Kimmel

“Political experts are saying that to succeed in the vice presidential debate, Sarah Palin needs to show that she has the same concerns as everyday Americans. For instance, Palin planned to start the debate by saying she’s really troubled by John McCain’s choice for vice president.” –Conan O’Brien

“The Republican Convention is under way. The theme for tonight’s Republican Convention is, ‘Who is John McCain?’ Tomorrow night’s theme is, ‘Who forgot to check if the Vice President’s daughter is pregnant?'” –Conan O’Brien

Jokes Credit: These are just a few of the jokes compiled by Daniel Kurtzman, About.com’s Political humor guide. Way to go Dan! You can click this link to check out the rest of the McCain funnies.

And to top it off, a wacky video making fun of both candidates:


Happy Voting!

The ABC’s of Getting Out of Debt

11/02/2008

The ABC's of Getting Out of DebtOkay, so this is another Kiyosaki book. (Of Rich Dad Poor Dad fame). Actually, it’s a “Friends of Kiyosaki” book, run under the heading “Rich Dad’s Advisors”.

Let me give you the intro by Kiyosaki here:

“My poor dad often said, “What you know is important.” My rich dad said, “If you want to be rich, who you know is more important than what you know.”

Rich dad explained further saying, “Business and investing are team sports.” The average investor or small business person loses financially because they do not have a team. Instead of a team they act as individuals who are trampled by very smart teams.

That is why the Rich Dad’s Advisors will offer guidance to help you know who to look for and what kinds of questions to ask so you can gather your own great team of advisors.

That’s it. The rest of the book is not by Kiyosaki, but by an author named Garret Sutton, Esq. I did think this was an elegant way of introducing a new team of writers under Kiyosaki’s valuable marketing name. Frankly I don’t think Kiyosaki allowed the publishing company to use his name because it’s better to work as a team, I think it was a smart way to jump on the Kiyosaki bandwagon and sell some copies.

However, that’s just my observation. Whether the book is written by Kiyosaki or not, really has no bearing on whether it’s a good book or not. So, let’s take a look at some of the details!

Chapter One: Credit and Debt

I was very surprised to see that the first chapter contained only two (most likely fictional) examples of the evils of credit card debt.

I certainly agree that credit card debt can be evil. Credit is a wonderful tool when you manage it correctly, and a terrible, terrible thing if you do not. That’s pretty much a fact – at least in my experience. What surprised me about the book though, is that it offered no solutions. There were no strategies for getting out of debt, or paying off your credit cards. Just two, overblown worst case scenarios apparently meant as a warning.

Chapter Two: The Psychology of Debt

According to the book there are four classes of financial personalities. Wishers, Wasters, Wanters and Winners.

Wishers:

Wishers use their credit thoughtlessly. They now, pay later constantly, and they give little thought to whether or not they actually can afford to pay the bill later.

Wishers lose out because they only see the minimum payment, rather than the total of their debt.

Wasters:

Wasters spend money as a means of psychological escape. They on credit so that they can experience instant gratification, and they never give any thought to their long term goals. They continue spending on credit far past the point where they should stop.

Wanters:

Wanters “want” absolutely everything, and they want it now. They have the worst problem with instant gratification, and they can’t bring themselves to put anything off so that their future might be better.

Winners:

Winners, apparently, borrow money to make themselves rich. They finance land rather than sweaters, and they find a way to hand someone else the tab. Yup. that’s the explanation!

Here’s a little more detail:

Good Debt Makes You Rich:

Good debt involves someone else paying off the debt for you. An excellent example of a good debt is a real estate investment loan in which a tenant pays rental income in excess of the mortgage and related expenses. An SBA (Small Business Administration) loan that allows your business to grow is another example of good debt (so long as your business can pay it off). The best loans are nonrecourse loans which require no personal guarantees. Good debt leads to wealth.

Bad Debt Makes You Poor:

Bad debt is something you pay off yourself. Credit cards, car loans, consumer loans, and home mortgages are examples of bad debt. Some bad debt is better than other bad debt. For example, ing a personal residence is in most cases better than ing a car on credit. And while we’re not saying that you shouldn’t a personal residence on credit, you must remember that a home mortgage is a bad debt because you yourself must pay it off. Bad debt takes money from your pocket, making you poorer and poorer.

This is really a classic example of Kiyosaki’s thinking. He says frequently throughout Rich Dad, Poor Dad that a mortgage is a bad idea. While I can’t say that I really disagree with these principles, I do find them a little off the wall.

There are so many schools of thought on this, all debt is bad, some debt is bad, debt is ok….

I do actually like that this book takes a bit of an unusual stand: Debt is not bad if it makes you richer. Otherwise, avoid it. I do have to admit that way of thinking makes a lot of sense to me. As an individual though, I prefer to have no debt whenever possible. I think it would be very easy to talk yourself into a “good debt” like rental property, and still come out on the losing end.

In my opinion this book fails to present any system of checks and bounds. It’s a reiteration of the same basic philosophies in Rich Dad Poor Dad, without any workable plans. There is no recommended plan to follow, no road map. Just a lot of theory.

Kiyosaki’s investing book was the same way. It’s like handing someone a map of the United States, and pinpointing New York, and saying..”This is where you need to be! Now Ready…Set…Go! Oh, but you have to figure out the map yourself! Or I guess you could by a $500 GPS. But I’m not going to help you, even though I made the same trip! I will make you feel good about it though!

It’s all well and good to tell people where they should be, but for goodness sake, give some sort of instruction, not just theory. I am sorely disappointed in this book.

At best, it is a rehashing of previously covered concepts. At worst, it is filled with platitudes, and overblown examples that have very little value. It is entertaining, I’ll give it that. The writer did a great job of making it quick and easy to read, but there is very little instructional value.

Final verdict? I want the $10 I spent on the book back, as well as the four hours of my life it took to read it. Skip this one guys. Especially if you’ve ever read any other book by Kiyosaki. You’ve already seen the material.

Keep Reading:

Identity Theft. It Can Happen….To Me.

11/01/2008

Two days ago I went online to check my bank account balance and found that I was locked out. The online service said it was because of “too many login attempts”. I thought that was strange at the time, since I hadn’t been trying to log in.

Occasionally though, my husband jokes with me about not knowing my password, so I thought he might have done it. When I called him, he didn’t know anything about it. I just wrote it off as a weird experience.

Yesterday, I logged on to again to transfer some money to my savings account, and I found a $3 charge to my account that I did not make. Apparently, someone had visited McDonald’s with my credit card number.

Now, the strange thing about this is that I still have my debit card – it’s not missing! It was in my wallet the entire time.

I called immediately to cancel my debit card and have a new one issued. Right after I said a very thankful prayer that the thief only purchased a hamburger!

I’ve been trying to puzzle out exactly how this happened, and really, I may never know. I do know a few things though:

  1. The unauthorized charge was made in my own home town.
  2. They have the card number, but not the card.
  3. They do not have my social security number or they would have been able to reset my bank account password instead of getting locked out.

So, The best that I can come up with is that someone, at some point, copied my card information when I used it locally.

I have always read that some people can be so “secure” with their information – shredding all personal info, not ing things online, etc. Yet they will hand their credit card to a 17 year old at a drive through, or a restaurant and let them walk off with it to run the charge. Yup. I was one of those people! I guess I will be paying with cash a lot more often in the future!

I also have a second layer of security. I monitor my credit reports. I don’t think this person has any more information about me than my debit card number. However, I will be able to tell immediately if they open up any new accounts in my name because it will show up on my credit reports.

Suddenly, that $15 a month monitoring service is actually being put to good use 🙂

So, all in all this was just an excellent reminder that I need to be more careful with my debit and credit cards. Sometimes there really is nothing you can do to prevent identity theft. From now on though, I think using cash a little more often is a good policy.

Have you ever had an experience like this? Do you know someone who has? What did you do to combat it? Tell us about it in the comments section!

So, that’s it for the scary news today. I ran into some much happier articles in my feed reader this week. I’d love to share them with you.

Cherry Pickin’:

This was my favorite article of the week!

Political Madness…It’s Almost Over:

The State of The Nation:

Child’s Play:

Carnivals, Festivals, and Celebrations!

Many thanks to the following carnivals for featuring our articles this week!

That’s it for this week’s review. Hope you’re having a great weekend!

My Take On The Credit Card Bill Of Rights, And A New Reward Card Benefit

10/31/2008

Everyone has complaints about credit card companies. They seem to operate by rules that would be illegal in any other industry.

Enter The Proposed “Credit Card Bill Of Rights”

Last February a “Credit Card Bill of Rights” was introduced by House Financial Institutions and Consumer Credit Subcommittee Chairwoman Rep. Carolyn Maloney (D-NY) and Financial Services Committee Chairman Barney Frank (D-MA). The bill has several key provisions:

1. A restriction on arbitrary interest rate hikes. This is when people who pay their bills on time still see their APR go up for no apparent reason. This bill would require 45 days notification before a rate hike and allow consumers to pay off their balance at their old interest rate.

2. Prohibits “Double Cycle Billing”, a practice where you are billed on the interest of your balance over the last two payment cycles, including interest on principal that has already been paid.

3. A crack down on payment due date gimmicks. Banks would be required to mail statements out 25 days before they are due, instead of the current 14. They would also prevent credit card companies from charging a late fee when a card holder can provide proof of mailing seven days before the due date.

4. Allow card holders to set mandatory credit limits. Currently, banks approve transactions above your credit limit, and then charge you an “over the limit” fee.

5. A restriction on heavy fee subprime credit cards. This provision requires that some fees be paid up front before the card is issued.

6. Protects card holders from missleading terms such as “fixed rate” and “prime rate”

7. Requires credit card companies to fairly allocate payments. This would prevent them from applying payments to the lowest interest rate debts first.

8. Prevents card companies from charging the “over the limit” fee more than three times. This would prevent the fee from being tacked on over and over again on every purchase made after you reached your limit.

9. Better oversight of the credit card industry. Congress would collect statistics on credit card usage and fees.

Where Does This Bill Stand?

In March, congress held hearing in which it heard from consumers who felt taken advantage of by unfair and misleading credit card offers.

In September, the House of Representatives passed the bill by a 312 to 112 majority. The bill is now awaiting a vote in the Senate. The assumption is that the bill either does not have enough votes in the Senate and/or the support of President Bush, and will therefore not get a vote. I suppose it is possible that there might be some movement on this after the election, in the fear that the next Senate and/or President will enact even harsher legislation. I wouldn’t bet on it though.

What Does The Credit Card Industry Say?

During the hearings, congress heard from the credit card companies who warned of less restrictive credit and fewer reward card opportunites if this legislation passed.

Where Do The Current And Future Presidents Stand?

Bush has said he opposes this bill. Barack Obama not only supports this bill, but would go beyond it and have credit cards rateding system enacted to improve consumer information on credit card features. This is somewhat surprising since his running mate, Joe Biden, has long been an advocate for credit card companies, many of whom are based in Delaware, the state he represents. John McCain, who reportedly is a big credit card user, has not taken any position on this bill.

Where Do I Stand?

I think that most of this bill is excellent, and some of it is silly. Restrictions on arbitrary rate hikes and double cycle billing are both no brainers, as are allowing mandatory credit limits. I am also a big fan of the provision forcing banks to apply payments to the highest interest rate balance first. I also have no problem with the provisions clarifying language, although it will probably end up as small print somewhere that I will never look.

I love the part reducing the due date gimmicks. How is it that companies ask for “to allow 7-10 working days” for us to receive things by mail, and we should also expect our mailed in payments to take just as long, yet bills are sent out only 14 days in advance of their due date? On the other hand, I think the part about showing proof of mailing is a gimmick itself. How does one do that short of paying extra for priority or express mail and/or delivery confirmation? Paying electronically is both instant and verifiable. I would have much rather the bill outlawed due dates falling on weekends and holidays, one of the industry’s most bizarre practices.

As for the credit card industry’s arguments, in the wake of the current financial crisis, more restrictive credit terms for sub-prime borrowers seems like a good idea now more than ever.

Fairness Vs. Rewards

Finally, the idea of fewer reward card offerings does not concern me. I think that the restrictions are eminently reasonable, and almost certainly will have little effect on the vast majority of reward card holders or issuers, as these are people who pay their balance on time.

If however, I was to believe the doom and gloom scenarios painted by the banks, I would still be in favor of the credit card bill of rights. I do not want to travel for free because banks are profiting through unfair and deceptive credit card practices. If these shady practices are the only reason reward cards exist, frankly I would rather not vacation on the backs of my less fortunate neighbors who have been cheated by their banks.

A New Reward Card Benefit

Continental will be waiving it’s first bag fee for customers holding it’s Chase / OnePass rewards card. This currently will benefit travelers who are not OnePass Elite members, but who do hold this card. Holders of the “Presidential Plus” card get both their first and second bags checked for free, just like the old days (or today at Southwest!) If I were planning a big family trip this year, like a ski trip, and I had booked it on Continental, this card would potentially save hundreds me of dollars in baggage fees. With oil prices plumetting, we are likely to see more offers like this than an actual reduction in baggage fees.

Should You Charge Your Children Interest?

Teaching Kids About Credit Card InterestWe’ve all heard it.

“Mom, can I borrow five bucks?”

And we all know that “borrow” means “have” because most children won’t remember tomorrow that they borrowed anything at all from you today.

But what if we did things differently?

Do you think it’s right to charge your child interest when they borrow money from you? Do you ever force them to pay it back?

I wanted to talk with you guys about this today, and see what you thought. At what point, as parents do we step in and teach our child what “borrow” really means? ‘Cause I’m very sure that if we let them grow up, and get out of the house before they learn it, that we’ve failed in an important area.

My daughter’s still young, very young, she’s not yet two. But these types of thoughts are going around in my head, and I want to lay down some plans for how I want to teach her as she grows.

I know that I never had to pay my parents back for anything when I grew up. They never charged me interest on anything I borrowed, or even said anything to me at all if I didn’t pay it back. In fact, we never really talked much about credit, loans, or debt, ever.

So I wanted to turn this topic over to some of the more experienced parents among us.

How do you teach your child about borrowing money? About interest rates? About what a loan really means?

Or, if you’re a future parent, or the parent of a young child (like me), how do you plan to teach your kids about borrowing money?

Is it as simple as “Borrow money? Don’t do it!” or do you have a more complex outlook?

I did a bit of surfing around the internet, to see what kinds of ideas were out there, and I thought there were a few good ones worth sharing:

The Family Education site made a good point about saying no to your child when they ask for a loan:

You can say no and refuse to help. Maybe you’re saying no because you don’t want your child to have the money. Or, maybe you just can’t afford to help.

Either way, it’s an important lesson for your child to learn that, as the Rolling Stones have said, “You can’t always get what you want.”

Hmm, sometimes not getting what you want immediately is a valuable lesson in itself! I definitely know that is something that I want to teach my daughter. In a world where instant credit is so common, I think it’s very worthwhile to emphasize saving instead of borrowing.

An article that I found on Financial Web about kids and credit was actually pretty scary:

Do you know whom the credit card companies really want to reach? Are you aware of whom they really desire to bring into their fold? Well, if you read the title of this article, you already know. It’s your kids, starting with your 12-year-old and up through your college student and young adult. But why would credit card companies want to reach kids when they could focus exclusively on wage-earning adults?

It’s actually quite simple. The credit card professionals know that children are vulnerable, that they’re usually short on cash, and that they’re fairly easy to snare into the minimum-payment lifestyle. Young people are outstanding targets for credit card companies because kids, accustomed to seeing their parents pay with plastic money, have been conditioned to believe that credit debt is simply a natural part of life. These companies also target college attendees because the students are assumed to be relatively safe risks; this is because the companies anticipate that the parents will step in and pay the balances off if the kids can’t do it.

I don’t really know if I believe the credit card companies are “out to get” our children. However, I certainly think they are not averse to taking advantage of the lack of education about credit cards and interest. Both from adults and children.

So far, my basic plan for my daughter looks something like this:

  1. Teach her to save first – I’m really only open to lending her money if it’s a necessity. And since I will take care of her necessities anyway, there should be no real reason to lend her money.
  2. If I do choose to lend her money, I will charge her interest – The longer she takes to pay me back, the more interest will be applied. I mean, that’s the way the world works, and I would rather her know that before she leaves my house.
  3. When she wants to something, I am going to help her work out a simple budget and savings chart – I want her to figure out how long it will take her to something, and decide whether or not it is worth it based off of her time investment.
  4. I plan to her this super cool piggy bank! – It has four chambers, spend, save, invest, charity. I would like to drive those points home as early as possible.

So, how about you? Do you think charging your child interest on a loan is the right thing to do? Please leave me a comment and let me know what you think!

If you liked this article, you may also want to subscribe to our RSS Feed. It’s free, and it will keep you updated with our latest articles, on kids, credit, and money.

Keep Reading:

Scary Credit Card Stories

10/29/2008

With Halloween around the corner, it is a good time to be alert for scary stories. This year, there is a lot of frightening news in the business section of the newspaper.

Financial Crisis Hits Credit Cards

We all knew it would be coming. Anecdotal evidence from postings over at FlyerTalk indicate more people are being hit with a “financial review” from their credit card company these days. Today, the New York Times has a lengthy article discussing how credit card companies may follow the mortgage industry as the next victim of the credit crunch. The article points to the credit card companies restricting credit on several fronts.

Raising interest rates

This is an obvious consequence of tightening credit markets. As a reward credit card aficionado, this does not directly affect me personally. On the other hand, I know that people like myself, who have been able to successfully avoid paying interest on my credit cards, are probably in the minority.

Reduced Credit Limit

Card companies are reducing credit limits on card holders. Again, perhaps I am in the minority, but I almost never approach the limit on a single card, and if I do, I have several other backups. The last time this happened was when we bought our house. We budgeted, and spent, tens of thousands of dollars on renovations. At one point I even paid off part of my balance before the due date in order to stay below my credit limit and rack up more reward points. Those of you who are forced to finance your daily lives on credit cards have yet another good reason to curtail that tenuous arrangement.

Fewer Promotional Offers

Thankfully, I have not seen any decline in reward card sign up bonuses, but it does seem like there are fewer 0% APR promotion offers. I have never been bold enough or organized enough to attempt an introductory rate arbitrage play. That is when you borrow money at 0%, and then deposit it in an interest bearing account. The account is then used to pay of the card, and the interest earned is yours to keep. Proponents of this scheme are likely to be disappointed in the near future.

Stingier Rewards

The article states that: “Some reward programs have also gotten stingier as lenders cut corners to save money. Card companies, for example, have taken to substituting cheaper brands for a Sony big-screen television as a way of lowering the cost of their redemption prizes.”

To me, it is hard to distinguish the natural devaluation of reward programs from any changes that are being made directly as a result of the current financial crisis.

Good News?

The article does mention that fees are unlikely to go up substantially this year, as they have in the past. This is due to the fact that fees are already pretty high, and there is a lot of legislative scrutiny going on in light of the proposed credit card bill of rights.

Another piece of good news is that you are likely to receive fewer credit card offers by mail. I hate these, and have always asked the credit bureaus to opt me out of pre-screened offers. Unfortunately, I have always received plenty of these offers in the mail. For example, we used to receive an offer from the Chase/United airlines card once a week that continued long after we actually received the card!

OK, Maybe That Wasn’t So Scary

If you really want to have nightmares, just read Jenna’s story on First Premier!

Rebuilding Your Credit? Don’t Use First Premier!

It’s very rare that I would speak out against a company, but I know that some of our readers are actively working to rebuild their credit.

I wanted to take the time to share the experiences that I had with First Premier, and the lessons that I learned from working with them. That way, hopefully, you guys don’t have similar experiences as you work to raise your own credit scores!

I applied for, and was approved for my First Premier Gold card about a year and a half before my bankruptcy. At that time, I was still trying to avoid bankruptcy, paying off everything I could, and trying to rebuild my credit.

When I compared credit cards, I thought that secured cards were a raw deal – you have to have 100% of the money up front to open a secured credit card.

The First Premier card that I had was unsecured, but it came with heavy fees – all of which were conveniently charged to the card when the account was opened.

Less money up front! That’s a good thing” or so I thought. My First Premier card had a high interest rate, but I didn’t plan to carry a balance, so I thought it would not matter.

Well, long story short, First Premier issued me a card with $250 in fees charged to the card, and a $300 limit. The first month I had the card I paid half of the fees, and the next month paid them off completely.

For a few months, this worked well. I would charge $20-$30 on the card, and pay it off. It was pretty smooth sailing, and I was glad to have the “security” of a credit card again.

After I’d had the card about six months, my husband ended up in the hospital. We used the credit card to pay the emergency room fees, and part of the bill. It didn’t remotely cover the cost of the hospital stay though, and we soon found that we had all sorts of bills rolling in.

At that point, I missed a payment with them, which is what started the whole decent into madness as far as I was concerned.

I called them to work out a payment plan, but they were unwilling to let me pay what I could afford over several months,(which admittedly wasn’t much!) and they closed the account. That would have been ok too, except for what happened next:

After one late payment, First Premier immediately:

And sadly, that was just the start.

I spoke with them again, several times, trying to get them to remove the fees, and accept a settlement. They were completely unwilling to work with me.

Their collections representatives were, without doubt, the rudest reps I’ve ever spoken to, and it seemed like they had no desire to actually help me resolve my debt with them.

My First Premier credit card was the only credit card I took with me into my bankruptcy. After dealing with them for nearly a year, and watching the fees on the card rise every month, I simply had no way to pay them back.

It is my belief that they are the worst of the worst, and if you can, try to avoid them completely as you work to rebuild your credit. I’ve seen other horror stores online, other people that have had very similar experiences.

So, if I had it all to do over, (and thankfully I do!) I took the lessons below to heart:

  1. Secured credit cards are the best option – There are so many reasons for this. For one, they usually have lower interest rates. Also, the money that you send them gets put into savings, and you get it back when you close the account. That’s a far better deal than just paying a bunch of fees.
  2. If I couldn’t afford the $300 up front to get a secured credit card, I probably had no business trying to get a credit card in the first place.
  3. We should have had an emergency fund – That way when my husband went into the hospital, we would not have had to pay for it with a credit card.
  4. You just can’t make a late payment ever when you’re seriously trying to rebuild your credit – Companies like First Premier, they just make a bad situation worse. It was wrong of us to miss a payment, but it seriously felt like this company was just waiting for us to do it so they could leap on us and tack on fees for three times the amount we actually owed.
  5. No matter how bad your credit is, you still have options – There is no reason to let yourself be forced into taking on one of these high fee “credit builder” credit cards. I should have taken the time to read up on the card, and the company before I put my money and my trust in them.

And finally, the biggest lesson that I took from the whole First Premier experience was this: Not every company will be willing to work with you to settle your account. So, as you rebuild your credit, choose carefully. You may want to Google the company, visit the forums here on Ask Mr. Credit Card, and just generally see if other people have ever had drastic problems with a card before you sign on the dotted line.

Obviously, if all goes well, you may never have to see the dark side of your credit card company! Still, it never hurts to know what kind of customer service you can expect if you were to have a problem.

I wish you much luck and persistence as you go about rebuilding your credit. If you’re reading this because you’ve been nailed by First Premier, you have my total understanding. If you’re working to rebuild your credit, and you are exploring your options, skip First Premier – check out Orchard Bank’s line of cards instead. They aren’t the “perfect” company, but they’ve treated me far better than First Premier did, and I am still very happy to have a credit account with them.

As always, I love your questions and comments! Please feel free to get in touch with me by using the comment box below. Thanks!

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Changes To Marriott Rewards: The Truth Is Out There

10/28/2008

I was never a huge fan of the X-Files, as it seemed to be a never ending string of revelations followed by the disclosure “that’s just what they want you to believe!”

I had a similar feeling last week, when I discussed the changes to the Marriott rewards program. At that time, I wrote: “they are eliminating blackout dates, although it is unclear if they are offering true last room availability like Starwood. ”

How Is It Unclear

In their press release, Marriott announces a nice sounding change; no blackout dates. Another clue seemed to be the web site address for promotion:

http://www.marriott.com/marriott.mi?page=LastRoomAvailable

Last Room Available! Wow, just like Starwood’s program. Sounds great!

Then I failed to notice any reference to “Last Room Available” in the page itself, only the term “No Blackout Dates” Where have I heard this before? It was years ago when I had some Delta miles I was trying to redeem for an award trip to Florida several months in the future. Despite claiming that there were “no blackout dates,” for their awards, Delta had no award availability for flights from Denver to West Palm Beach, Fort Lauderdale, or Miami, changing planes in Atlanta, Cincinnati, or their old hub in Dallas for a two month period!

I then realized that “no blackout dates” only means that they only guarantee one award seat to be available on a single flight, on every day of the year. Realizing my miles were worthless, I switched programs.

The Devil Is In The Details

Over at Flyertalk, a Marriott spokesperson was proud to announce their new policy, however they offered a little more information about the changes than they did in the press release.

Specifically, they said: “While this does not mean you will never again have difficulty booking a redemption stay, it does mean these difficulties will be rare. Hotels will only be able to limit the number of rooms available for redemption on a very limited number of nights.”

Call me a pessimist on the subject of travel rewards, but in my experience, “a very limited number of nights” is usually limited to the nights I have off for vacation.

Tim Winship over at SmarterTravel.com goes a step further, “The answer is to be found on the Marriott website: “Hotels may limit the number of standard rooms available for redemption on a limited number of days.” In other words, capacity controls remain in place. And some Marriott, JW Marriott, and Marriott Conference Centers properties are exempt from the new policy altogether.” Hat Tip to Mark Ashley at UpgradeTravelBetter.

It Gets Worse

After my post, a reader, Dan, wrote :

“You need to do your homework before you get in bed with a vendor. This Marriott Rewards program “enhancement” is nothing of the kind. Most redemptions under the new program are going up, and not just a little. a 7 night stay in a Category 7 hotel used to cost 150,000 points, but now will cost 210,000 points, an increase of 40%! And that includes the fifth night free! Further, it instantly devalues ALL of the points that have been previously earned by its members (as of 1/15/09). The Marriott program members are livid over these changes in the program. Just go to Marriott’s own message board for this topic and read all the posts”

Yes, Dan, I can see how this would be very upsetting to see your hard earned points devalued. No, Dan, I am not “in bed with the vendor”. Don’t I wish! If they would like to offer me some free nights and convince me how great their program is, I’m all ears Unfortunately, I don’t know anyone at Marriott, and that hasn’t happened yet.

I am a bit cynical, and thus I realize that all programs are devalued over time, just like inflation does to our currency. The reward game has always been a use it or loose it proposition, and at least they are giving you a few months to redeem your rewards at the old rate. When the deal no longer makes sense to you, go to Starwood or Hilton, both of which offer “no blackout dates” and “no capacity controls”

Finally, by increasing Platinum Elite Bonuses from 30% to 50%, and offering the fifth night free, they have mitigated the loss amongst their most loyal supporters and those who redeem awards for long stays.

Yes it is a mixed bag, but many programs are heading down hill fast. The worst I can say for Marriott’s program is that it may be a bumpy road ahead.

Can Your Credit Card Company Change Your Interest Rate?

One of our readers, Paul, had this question for me:

I have a credit card with a large balance but a very low interest rate. I am diligently working on paying it off, and will pay it off in time.

Here is my question. I am concerned that the credit card company may decided to substantially raise my interest rate before it is paid off, even if I make on time payments. I heard there was a way to guarantee them not being able to raise my interest rates by closing the account.

If I close the account and make the payments ontime, would this guarantee that they could never raise my interest rate until the current balance is paid off.

I am not interested in getting additional credit from them, but rather just freezing the current interest rate on the current balance.

This is a promotional interest rate for the life of the loan. They say they won’t raise it as long as I am on time with my payments, but I have heard horror stories from people saying that banks still raise interest rates even when they are on time with their payments.

That’s a really good question Paul.

You are right to worry that your credit card company will raise your interest rate. If it will take you a year or more to pay down the balance then there is probably a good chance that your credit card company will try to raise your interest rate at some point.

So, what can you do?

The fact is, your credit card company can raise your interest rate whether the account is closed or not. In my opinion, they are probably more likely to raise your interest rates on a closed account than an open one. (That is just my opinion though, from my experience.)

BUT, they cannot raise your interest rate without notifying you first. It should not ever be something that will come as a surprise to you – you will get a letter in the mail, or a notice when you log on to your account online.

If they do raise your interest rates, you have several options:

The best advice I can give you is to not preemptively close your account out. If you close the account, and then they raise your interest rates, you will not have anything to fall back on when you negotiate with your credit card company.

Thanks for your question!

Have a question for me? Leave a comment below!

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