Comments on: United Airlines Reward Cards, Time To Eject?

By: Denos P. Marvin

Denos P. Marvin — Fri, 23 Oct 2009 12:48:40 +0000

Hi, Jason: I’ve just read your 2008 post about the probable Ch. ll
event for UAL.> > Only two weeks ago, using our mileage plus points, my wife and I booked for May, 2010, RT’s to Norway with UAL. From Frankfurt to Bergen we’ll be flying Lufthansa. I gather from your article I could have done all the flying on Luftansa from the git go. Right? Also, a few weeks ago UAL was offering 30,000 MP’s if you recommended a visa card purchase to another person, and that new account person would receive mileage in the thousands as well. Are they still offering that deal and if so might you provide me with a link?
Thanks,

By: Mark Gwilliam

Mark Gwilliam — Mon, 14 Sep 2009 08:49:53 +0000

Great post, thanks. It seems that UA have lost the plot.

In the last ten years, I have learned numerous lessons managing my own businesses and consulting to my clients (I have also worked for several large financial institutions) and by far the single most critical lesson is ensuring that customers stay happy. The logic for this is watertight.

Marketing consultants will tell you it costs anything from more to gain a new client than maintain an existing one. According to some, reducing customer defections by as little as 5% may result in more profits of between 25% and 125%

By: marilyn Litman

marilyn Litman — Thu, 11 Jun 2009 04:04:29 +0000

Hello,
I had been planning to go to CT On the 31st of Aug to Aug 3,2009 to attend my 45 class Reunion. Aug 1 is also my birhtday. I used 50,000 miles so that I could get a free trip.

Just a few minutes ago I recievied an e-mail that not enough people responded and so they are canceling the event.

Can I get my miles back please. I am so sorry about this turn of events.

Thank you in advance for any assistance you may provide.

Marilyn Litman