I just got an email from Chase telling me about a new service from my Chase Flexible Rewards Card. They now have a service whereby you can enroll and basically send a text message to them from your cell phone and a chase representative will call you back and help you.

Signing up is actually quite easy.

1. Dial 41411 - then text the following “txt4help enroll [10 digit code that was sent to your email].

And that’s it.

Whenever you need to speak to a Chase rep, just dial 41411 and text the message [txt4help]. Then you just have to wait and a representative will call you back on your phone pretty shortly.

To top it off, Chase even provide several short cuts for certain specific request. Here is a list of the codes

txt4help dis - Requests a service call back regarding a disputed charge on your Chase credit card

txt4help stop - Removes you from Chase Mobile Extras service. You can always re-enroll with your private enrollment code(s).

txt4help lost - Requests a service call back regarding a lost or stolen Chase credit card.

txt4help cmd - Provides a text response listing all available txt4help commands.

txt4help help - Provides general information on Chase Mobile Extras and the Internet address for more information.

I personally think this is a great tool because it will save you so much time from listening to endless instructions when you dial the 800 number on the back of the credit card. When you call the 800 number, companies take steps to direct you to automated answering sections (especially for mundane things like checking your balances). This is to save time and cost for their call centers as they want their operators to answer only important and complex questions (not the easy ones that can be answered by a machine). I suspect that Chase may simply get more call for simple stuff like what is my balance. If this happens, call center costs go up! Then who’s going to pay for it?

This entry was posted on Saturday, March 8th, 2008 at 3:33 am and is filed under Chase Manhattan Bank Credit Cards. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.