Comments on: Tough Negotiations With Credit Card Companies http://www.askmrcreditcard.com/creditcardblog/tough-negotiations-with-credit-card-companies/ Latest Credit Card News, Reviews and Information Thu, 09 Feb 2012 07:48:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: cyrus http://www.askmrcreditcard.com/creditcardblog/tough-negotiations-with-credit-card-companies/comment-page-1/#comment-94065 cyrus Sat, 03 Jan 2009 17:13:37 +0000 http://www.askmrcreditcard.com/creditcardblog/?p=2785#comment-94065 Credit card companies make it as difficult as possible to close your account. I still haven't managed to close an account I have had for years. The last time I called them, the phone disconnected me after 1 hour of waiting. Credit card companies make it as difficult as possible to close your account. I still haven’t managed to close an account I have had for years. The last time I called them, the phone disconnected me after 1 hour of waiting.

]]> By: Jennifer http://www.askmrcreditcard.com/creditcardblog/tough-negotiations-with-credit-card-companies/comment-page-1/#comment-94061 Jennifer Sat, 03 Jan 2009 16:48:52 +0000 http://www.askmrcreditcard.com/creditcardblog/?p=2785#comment-94061 I paid off my Capital One card in full and asked to have it closed-simply because I had another Capital One card. I wanted to reduce the number of my cards. After I paid the balance in full, Capital One passed me to a sales representative who tried to sell me a better interest rate, etc in order for me to keep my account open. When I said I wasn't interested and didn't want to hear his sales pitch, he hung up on me and never closed my account. I learned this a month later when I rec'd a bill from Capital one. When I called to question this, I had to talk to outsourced customer service agents in India who could barely speak english. My comment is, you are right in the sense to do all the things you list, it just seems a bit unfair to have to jump through hoops, speak to manager, write letters, get it in writing to simply close an account. When you call to close an account, they should close your account, no sales pitches, no questions...no hoo-haa. There use to be a phrase in business-The customer is always right. I just feel costumer service went out the window with credit card comapnies. I paid off my Capital One card in full and asked to have it closed-simply because I had another Capital One card. I wanted to reduce the number of my cards. After I paid the balance in full, Capital One passed me to a sales representative who tried to sell me a better interest rate, etc in order for me to keep my account open. When I said I wasn’t interested and didn’t want to hear his sales pitch, he hung up on me and never closed my account. I learned this a month later when I rec’d a bill from Capital one. When I called to question this, I had to talk to outsourced customer service agents in India who could barely speak english.

My comment is, you are right in the sense to do all the things you list, it just seems a bit unfair to have to jump through hoops, speak to manager, write letters, get it in writing to simply close an account. When you call to close an account, they should close your account, no sales pitches, no questions…no hoo-haa. There use to be a phrase in business-The customer is always right. I just feel costumer service went out the window with credit card comapnies.

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