Comments on: Review of Vonage VOIP Phone Service

By: George D.

George D. — Fri, 15 Aug 2008 15:00:51 +0000

I have been with Vonage for 3 years…My 1st ISP (optimum online) with the Vonage service, quality, and stability itself was pretty good, not perfect but good enough for me..I changed isp’s to Fios and the Vonage service, quality, etc became virtually bullet-proof. Let me be clear here, with Fios the vonage service was perfect. This is why I was strong supporter of the Vonage voip home phone services…

We have 3 teenagers. Needless to say, the need for an additional phone line became essential. Please understand that up until that point, I never had any reason in involve Vonage Customer Service Team or their customer service department, or even their billing department.

After I recieved a return call from Vonage Sales Department with respects to adding one single additional phone line to my already existing account, my relationship with Vonage would never be the same.. At one point they added and billed me for 6 or seven totally independent phone services. Understand they (Vonage) without my knowledge or consent had created no less than 6 accounts for me that I was totally unaware of until they billed my debit card.

Trying to cancel those accounts without having the particulers like log in information or password information was difficult to say the least. Again, Vonage created those account without my knowledge or conscent, so how could I have that information? The story only gets worse from here so I will simply condense imy thoughts as best I can other wise my post will be the size of a large novel.
Vonage sales practices are fraudulent and deceptive, period.
Vonages billing practices are illegal and criminal.
Vonages customer service tactics and practices are all of the above.

My fix: I applied to my new voip carrier and had my number ported right out from underneath Vonages grubby, and greedy little fingers, while that took place I canceled my debit card as that was Vonages only way into my pocket… I can only hope that some where, some time a class action suit is taken against this company.

By: eddie self

eddie self — Wed, 09 Jul 2008 16:32:48 +0000

Today I am going to start trying to disconnect my vonage to change to charter.My charter bill is presently 157.00 and will drop to 107.00 when i add their phone system as a package I will let you guys know how it goes charter said they will port my number from vonage to them and vonage said when number is ported their service will be disconected ,,sounds too good to be true to me after reading all this.As soon as my number is changed to charter I guess I will loose my credit card and get a new one hope all this works Ill let you guys know ed self

By: William

William — Tue, 08 Jul 2008 14:04:21 +0000

Unlike most of you here, we’ve had a very positive experience with Vonage. I hesitated for quite some time before signing up, because I was concerned about sound quality more than anything. But the savings for our overseas calls is substantial. The main difference in our sign up procedure is that we bought the hardware at a retail store. We then read everything carefully, noting the cancelation policy and associated fees clearly stated in the brochure, and set it all up according to the instructions. We liked the first line so much for the home that I repeated the routine for my office. Both systems work just fine. In the home, the number transfer took exactly ten days, as Vonage explained in an email. Throughout, Vonage has kept us completely informed and up to date with email notices. We had static on our line for MONTHS when using the local phone company, and now, with Vonage, the sound quality is surprisingly good. I think the secret here is the quality of the internet connection. Our internet comes in through Charter Cable. DSL lines, which many may be using, are traditionally much less reliable, and can lead to drops in internet service, With Vonage, your internet connection is key. If it’s unstable, your Vonage service WILL suck.

Have to say that Vongage has exceeded expectations so far. Can’t relate to any of the issues mentioned above. Must be because we didn’t have to call them once. We did it all through the kit offered at any retailer (Best Buy, Staples, Circuit City).

By: Ripj3188

Ripj3188 — Thu, 03 Jul 2008 15:11:29 +0000

Count me in as well, I AM SICK AND TIRED OF VONAGE, THEY ARE THE WORST RATS IN THE BUSINESS! LETS FILE A CLASS ACTION LAWSUIT! THESE GOOD FOR NOTHING IDIOTS!!

By: SJake

SJake — Sat, 05 Apr 2008 03:45:16 +0000

COUNT ME IN IF YOU WANT TO FILE A LAWSUIT.

By: SJake

SJake — Sat, 05 Apr 2008 03:43:41 +0000

VONAGE SUCKS BIG TIME!!! YOU PAY FOR THE SERVICE WHEN YOU ARE NOT EVEN CONNECTED TO THEIR PHONE SYSTEM. I HAVE BEEN PAYING TWO PHONE COMPANIES BECAUSE THEY STATED THEY CANNOT GIVE ME MY CURRENT NUMBER BECAUSE MY CARRIER WOULD NOT TRANSFER THE INFORMATION. THEY ARE THE WORST BUNCH OF LIARS AND THIEVES I HAVE RUN INTO. NOW I AM ALSO FIGHTING ABOUT THE DISCONNECTION FEE AND MY REIMBURSEMENT. IWILL HAVE TO CLOSE UP ALL MY CHARGE ACCOUNTS, BUT I PROMISE I WILL GET THEM. I AM ALSO REPORTING THEM TO THE BETTER BUSINESS BUREAU. I AM THINKING ABOUT TAKING OUT A FULL PAGE AD IN THE PAPER LETTING PEOPLE KNOW HOW THEY OPERATE. TAKE IT FROM A SORRY CUSTOMER

By: PETER

PETER — Thu, 28 Feb 2008 21:38:58 +0000

Vonage has been a nightmare. I have been plagued with poor sound quality and dropped calls since day one. It required multiple calls and more than 8 hours of actual phone time to try to get a cancelation. I’m still not sure if I have one, even after talking to their Corporate Headquarters. Spite the fact that I have never been late on any payment due to them. They have threated to report my cancelation to the credit burea. I have been told that I signed a 2 year contract and am obligated accordingly.

Our only viable remedy is to ban together and file a class action suite against Vonage. Lets ban together.

By: Robert

Robert — Tue, 12 Feb 2008 16:37:46 +0000

I just found out about the disconnect fee. I have two accounts with Vonage. They are not real smart as I told them that one disconnect fee leads to a second account closing. My second account is well beyond the 2 years so no fee will apply. They wanted to keep me happy so they are crediting my 2nd account for the cancellation fee. Once that billing has been completed and the credit is used up I will be canceling the second account. The service itself is OK. The customer service sucks.

By: business phone service queen

business phone service queen — Thu, 24 Jan 2008 00:52:37 +0000

I am suprised to hear that landline phone services are not as cheap as voip services in the states. Here in UK we have many companies that offer Free international calls globally for a fixed fee that beats Vonage hands down.

By: Stan Reed

Stan Reed — Wed, 23 Jan 2008 17:37:43 +0000

Let me tell you my horror story with Vonage! I signed up with a sixty day free trial. I have a wireless broadband that uses a dish type antenna on my roof which receives signal from a repeater on a mountain top. I asked if this type of system was compatable with them and Vonage assured me it was. Well needless to say I could not get the Vonage device to boot up, after many,many calls to India they finally said their box must be bad and sent me another,rebuilt no less. Then instructed me to return the defective box to New Jersey at my expence. After receiving the new rebuilt box it still would not bootup. I then tried 5 different routers all to no help. Finally a friend of mine suggested we use a router as a bridge to the vonage box. Bingo , the Vonage box booted up and started working. But not without promblems, it would drop calls after a few minutes talking,or when I. answered the phone people couldn’t hear me but I could hear them, or vise versa. After spending at least 50 to 60 hours on the phone to Vonage(India) trying to fix the problem I finally gave up. I ask to be disconnected from Vonage and suddenly people got stupid, no one would do it . They just kept saying let’s try this or let me let you yalk to someone else.
Finally I called as got a New Jersey tech on the phone and explained everything to her and she agreed with me that there are systems that Vonage won’t work with. But she convinced me to stay on just alittle longer since I still was under the sixty day free trial period. And she even made a notation on my account to call me before that time was up. She must have died or quit because I never got that call. I spend all day yesterday trying to disconnect through the home office in New Jersey even after talking with one of their head techs and him telling me that my system was not going to work no matter what I did . The accounts manager
refused to disconnect me without 119.20 bill. I’ve been fighting this since mid-Oct till now Jan23. I was not told of any disconnect fee or of a two year contract when I sighed up.
Vonage in my mind is one of best rip-off schemes going. Please avoid them at all costs.
P.S. All those hours to them was on my cell phone.