Comments on: Review of Vonage VOIP Phone Service

By: Jenny Thomas

Jenny Thomas — Mon, 30 Nov 2009 19:37:38 +0000

VONAGE IS STILL HORRIBLE GOING INTO 2010 !! I contacted Vonage in October and they extended a 60 day trial instead of a 30 day trial. The service connection was very poor and complications with minimum faxing via VOIP. I call to cancel in November 2009 and well, you know the rest of the horror and hell this “bondage” company took me through… I told them I simply changed my mind and that their service connection was poor, so cancel my “so called” contract subcription the reps repeated to inform me that was my obligation. Customer service was very rude.. I had one rep talk all over my conversation via the phone call, it got so bad we could not understand one another.

They ended up debiting my account for over $140.00 for cancellation including other fees that they say apply for their lousy Voip services.

Trust me, this company called “Vonage” will eventually fade away because of their own destruction & greed.

By: Pamela Crighton

Pamela Crighton — Fri, 20 Nov 2009 01:02:11 +0000

Hey I too have had a horrible experience with Vonage. They charge fees that they dont tell you about, the service is awful, the customer service is awful. I had a device that was not working and I had to pay to return to them or they were going to charge me 100.00. I too had to pay a fee because I had a 2 year contract I knew nothing about. A class action suit is needed and I will be the first to sign up if someone will just tell me how we go about it.

By: Andries

Andries — Tue, 06 Oct 2009 14:03:54 +0000

Vonage has the biggest bunch of idiots under the sun working in their number transfer department. They have sent me five e-mails in two days asking me for a disconnect pin from my current telephone company. I have replied to each one, giving them the number all to no avail. In fact one fool sent me a reply to my e-mail containing the PIN to tel me he needs the pin. Heaven forbid that I would ever need to trouble shoot a problems with these morons.

By: phil loubere

phil loubere — Fri, 08 May 2009 23:34:02 +0000

Customers should be aware of the outrageous disconnect charges: $40 disconnect fee, $70 equipment fee for the cheap phone adapter they send you. No option of sending it back. Imagine if Comcast or DishNetwork charged you for their DVRs and wouldn’t allow you to return them.
Also, the quality is not acceptable – lots of static and interference, dropped calls, blocked incoming calls.

By: Elaiana

Elaiana — Wed, 01 Apr 2009 00:37:39 +0000

VONAGE SUCKS, IT ALWAYS CUTT OFF THE VOICE!
? In my case Vonage has not have a good customer service as well either a good satisfaction, we chose Vonage as our phone service because we thought it was cheap and you would have long and international calls for just $60.00 a month, sounded great for us because we have families in foreign countries, example: Spain, Venezuela and some other countries where you can call for just one regular price, now, you also have to have High Speed Internet, okay not a big deal because we already have that, now the problem is when you get online in the computer you call Venezuela and they can’t hear you as well, the voice starts cutting up the persons talking on the phone get stressful and you have to log out from the internet, you get not a totally improvement but you can listen better, you called the first time to notify it, they fix it like always but you end up with the problem after hours of fixing it, call back again and you tell them you don’t want the service and they give you a month credit (NOT BAD) but anyways it doesn’t work, they drive you crazy why you do not want our service? Are you planning to change your phone service? Let me do this… blah,

By: Robin

Robin — Wed, 25 Mar 2009 14:15:14 +0000

I like many of you had problems trying to close my account. I finally got it closed, only to see the annual billing amount show up on my credit card. When I called and said that I had cancelled the account and I wanted my money back, they said that wasn’t possible and that I had to write to the corporate offices! What? I cancelled my account and they still processed the annual fee. Well, I found the phone # for the Executive Response Team at Vonage and thought, what the heck, I’ll give them a call. Well, to my surprise, someone called back, listened and is crediting my account! Oh, that number? 1.888.580.4020. Hope it works for you!!

By: Danny Kirk

Danny Kirk — Wed, 04 Mar 2009 00:14:24 +0000

I recently joined Vonage, previously I was paying $60+ per month on a Verizon landline. WOW, am I glad I switched. First most people don’t know that the Vonage adaptor is a router. you can place it into your existing router or place it between your dsl or cable modem and your router,their product works great, and you should know how good your internet connection is first. IF you are loosing internet, you will loose Vonage. I have a very good Comcast account, and I’m paying $17.99 + taxes per month for over 8hrs of talk time. My kids are grown and like everyone else today, we talk more on our cell phones. The Vonage plan is cheap, great quality and I love the many features. I can monitor my calls on the internet, receive my voice mails on my phone. Very Cool!! And much more at no extra charge!!!! Verizon, you are behind the times!

By: franka01

franka01 — Wed, 28 Jan 2009 02:36:37 +0000

I would not advise anyone to sign up with Vonage. I have been having problems for the last year with QOS (Quality of Service) this is something that they do not tell you that the QOS through your Internet Provider must be high quality. I have the fastest speed that you can get through Comcast and I was still having problems with this issue. I had reported it several times to Vonage Tech Support and it was never up to par, I had calls from individuals that you could not understand the person, the voices would be garbled or keep cutting in and out, or the person could not hear me. I called today to discontinue my service and they wanted to charge me a bunch of charges, likes disconnect fee, a recovery fee, etc. which totalled to about $114.00 by the time they got off the phone with me they had charged my account and disconnected my service, they had never told me about these charges, also I was never credited anything since I was having trouble, they still took the full amout out of my registered credit card monthly. This is anyother issue that they make you pay and register a credit card to take the monthly charges from instead of billing you, I have been also been having problems with a fax line I had through Vonage which is presently in legal action.

By: Suzie

Suzie — Tue, 27 Jan 2009 16:50:11 +0000

A friend of mine was telling me about iamvoip.com What do they do? I heard they had amazing service! & customer service (which was my ain concern from the get-go because with embarq, im on hold for HOURS and their CS isnt very polite). anyways share please?

thanks!

By: Karen H

Karen H — Mon, 26 Jan 2009 16:35:26 +0000

They are absolutely ridiculous! I purchased their devices but never made the switch to get service. Within a month, my credit card is being charged a monthly service fee. Of course I thought it was a mistake. NO! I called and the representative informed me they were charging my account for telephone services and the only way to discontinue the charge is to cancel the contract. I DIDN’T HAVE A CONTRACT!!! Although to humor them, I went through the process of canceling this nonexisting contract. I immediately called my credit card company to dispute the charge. The next month, same thing, they are charging me again for my nonexisting service. Again, I call my credit card, dispute it again. The following month is even better, they are now charging my credit card a $90+ fee for canceling my non nonexisting contract. At this point, my credit card company required me to close the account as they said three “fraudulent” charges warrants a mandatory discontinuation of the credit card number. I am sure if I did not do that, the charges would still be going on. AVOID VONAGE!!! I found it very difficult to communicate with their representatives as their customer service is outsourced. While they speak English, they do not have an understanding of the language. Stick to good ‘ol Verizon … you are guaranteed to speak to someone here in the United States and the customer service, from my experience, is always very professional.