Comments on: PNC Bank Visa Check Card

By: Kelley

Kelley — Wed, 30 Nov 2011 16:27:35 +0000

Pnc points used to be good when it was National City. I used to get 2 points for every dollar. Ever since PNC took over, it has gone downhill. They changed it to 1 point for every dollar spent and now I just found out, you only get 1/2 point for every dollar spent. This is ridiculous and I and seriously considering taking my business elsewhere.

By: Mary

Mary — Wed, 23 Feb 2011 17:20:27 +0000

Also had same experience ordering gift card. Would not allow to speak to manager, told me 4-6 weeks for “Downloadable iTunes” gift card. Terrible… cannot cancel, have to wait 4-6 weeks for gift card that could be emailed to me????

By: Bridgette H

Bridgette H — Wed, 16 Feb 2011 15:58:37 +0000

PNC points is a total waste. The customer service is awful and rude. And clearly outsourced.
I ordered a gift card, was notified that it was shipped. It never came. Still hasn’t. When I call to check on the status or get the tracking number, they tell me “shipped” doesn’t mean shipped actually. It means the order was initiated and has 4-6 weeks to be completed. Well I’m sorry but shipped and initiated are not the same. I should then be able to cancel my order, but they would not let me. Wouldn’t even let me speak to a manager. They are AWFUL, TERRIBLE, and clearly very ignorant to have a HUGE website glitch such as this and not be able to fix it.

By: Dave K

Dave K — Sat, 04 Dec 2010 15:07:19 +0000

PNC POINTS has been a total disappointment to me and, in my opinion, borders on being a scam. Here’s my personal experience: Day 0 – ordered 5 gift cards from the site. Day 7 – rec’d e-mail the cards were shipped via USPS. Day 17 – no cards, called for update. Was told the order was in process and the shipped status was that they were ordered from the vendor, expect 4-6 wks for delivery. Day 60 – Received e-mail that the order was non-deliverable and points were put back in my account. Called for explanation – cards no longer available. Website was not manned 24×7 so orders are allowed to be taken for items no longer offered. First of all, who ‘mans’ their website? Secondly, was it manned only once every 6 weeks? I guess someone mans their online banking website and physically types in each account transaction? Come on now – who are they trying to fool? Every call to their so-called customer service center yielded no answers, just rude, arrogant folks. hey PNC – shape up. This is nonsense.