http://www.askmrcreditcard.com/creditcardblog/in-the-news/ Latest Credit Card News, Reviews and Information Sat, 20 Mar 2010 00:36:14 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.askmrcreditcard.com/creditcardblog/in-the-news/comment-page-1/#comment-117557 Tracey Perdue Wed, 02 Sep 2009 22:47:09 +0000 http://www.askmrcreditcard.com/creditcardblog/?p=7020#comment-117557 I wanted to give consumers a heads up about how Chase credit card company treats long time and VERY GOOD customers. I would NOT recommend this company to anyone. Unlike other companies I have dealt with, when a problem occurs I have been able to handle it over the phone with a customers service rep. or online. Recently, Chase has told there phone reps they could not resolve issues over the phone and that a letter would have to be sent. When I requested a supervisor, I was told there wasn't one. When I tried to go online to write an email (after a torturous sign up process just to send an email!) I wrote the letter 5 times and every time I got, server error, website logged me off and did NOT save my draft (as the message said it would!) or the email screen went completely blank! After 2 days of trying I decided to write this letter instead I know why companies, and Chase in particular, do this, if they can frustrate consumers enough they will give up and company will not have to deal with them, or do the right thing by customers. I for one will not have this card any longer! I wanted to give consumers a heads up about how Chase credit card company treats long time and VERY GOOD customers. I would NOT recommend this company to anyone. Unlike other companies I have dealt with, when a problem occurs I have been able to handle it over the phone with a customers service rep. or online. Recently, Chase has told there phone reps they could not resolve issues over the phone and that a letter would have to be sent. When I requested a supervisor, I was told there wasn’t one. When I tried to go online to write an email (after a torturous sign up process just to send an email!) I wrote the letter 5 times and every time I got, server error, website logged me off and did NOT save my draft (as the message said it would!) or the email screen went completely blank! After 2 days of trying I decided to write this letter instead I know why companies, and Chase in particular, do this, if they can frustrate consumers enough they will give up and company will not have to deal with them, or do the right thing by customers. I for one will not have this card any longer!

]]> http://www.askmrcreditcard.com/creditcardblog/in-the-news/comment-page-1/#comment-111951 Andrew Wed, 08 Jul 2009 13:16:46 +0000 http://www.askmrcreditcard.com/creditcardblog/?p=7020#comment-111951 I didn't think Continental miles had an expiration date? I didn’t think Continental miles had an expiration date?

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