InNovember I contacted America Express and asked to receive the best camcorder for my defined requirements. They guided me to make my purchase through their membership rewards site. Amex site showed me the product part number, model and description. Within the description it stated 30GB, which conflicted with the part number and model description of 60GB. I googled the part number, read reviews and made my 74,000 point purchase of the JVC Everio G 60GB camcorder, instead of the smaller Panasonic SDR-H40 at 70,000 points and only 40GB. About 10 days later I received a JVC 30GB camcorder via UPS. I immediately phoned Amex rewards, providing the UPS tracking number. Amex denied shipping it and explained that I should receive the package in a few days. I argued for about 10 minutes using valid rational points but it was of no avail. Included within my arguments I had googled along with the Amex Rewards service representative the source address and discovered the package came from Mar San fullfilment. We googled Mar San fullfillment and found a 10 person fulfillment center with contact info for the management for Amex to validate that the shipment indeed came from Amex Membership rewards. Amex then copied down my cell phone number and explained that someone would be in touch with me shortly. Two days later I phoned into Amex explaining that I have not yet received a return call and that I needed to return the incorrect product and receive the correct product as confirmed by email from Amex, a JVC 60GB camcorder. Amex then explained that within 8 more days I should expect a phone call. I escalated to a supervisor who then informed me that contrary to the confirmation Amex previously made to me, the 60GB JVC camcorder on their web site is actually a 30GB camcorder, but declined to have Amex correct the incorrectly advertised item. Had I known this earlier I would have simply purchased the Panasonic model at 40GB. It is noteworthy that Amex is deliberately falsely advertising as it is now five days later and Amex continues to advertise the 30GB camcorder as a 60GB camcorder. The Amex supervisor explained that I will now receive a prepaid return shipping label. i am to return the Camcorder, and receive a refund on that Camera and then I am to make another purchase. Amex refuses to provide the 60GB camcorder I purchased. I will not be receiving the Camcorder in time for Christmas, and I have invested roughly 2 hours into this fiasco.
This situation is not yet resolved and the damage Amex has caused is now unrecoverable as Amex has explained that there is no way for them to ship the 60GB Camcorder at all, less by Christmas.

If a customer was to be late making a payment to Amex, they will surely hold the customer accountable. However, Amex refuses to be accountable for thier actions, and worse, they refuse to correct their falsely advertised product.

This is an accurate representation of Amex and what people should expect when dealing wiht Amex and American Express Rewards

Keywords: Amex, American Express Blue, American Express Gold Card, American Expresss Platinum Card, American Express Complaint, false advertising, membership rewards.

Disclaimer: brand names, trade names, trade marks, and other intelectual property are the property of the respectful companies.

However, if you want to pay with points nothing beats ShopAmex. Lots of credit card companies let you redeem for a limited number of items, but if you don’t want one of the couple of dozen items they have in their catalog you are out of luck. ShopAmex has millions of products to choose from, so I always find just what I am looking for. The items can be a little pricey in terms of points, but I am willing to pay more so I can choose what I want, and not get stuck with something the credit card companies think I should have.

Anyway, what am I going to do with the points anyway. Have you tried to redeem them for an airline ticket lately. As long as you want to go to Anchorage in January and Phoenix in July you can get a ticket, but try going somewhere popular in season and you can’t get a ticket, or have to pay twice as many points.