Comments on: Citi ThankYou Redemption Network Airline Rewards Update

By: saleh m hadlaq

saleh m hadlaq — Wed, 24 Dec 2008 16:01:16 +0000

i have some problem with cathy pacific air line for abt one year now i am trying to get air line ticket using my asia miles . i ask them that i can fly any time the have open seat but to now cant get any thing and my asia miles will expire in 29 july 2009 .can you tel how to do .

By: X Thank You

X Thank You — Sat, 22 Nov 2008 04:36:08 +0000

okay, first, the reason some agents at the TY network treat you like crap is cuz they treat their workers like crap. like closing down whole departments after saying everything was okay. anyways, how do i know this? i used to be a Redemption Agent. Citi is being stupid to deny you guys the right to use the fixed point option. Jim Spencer is totaly correct. i might add that another way to get it is to open an Expedia Account with a NEW TY Account Number (this is very important) and then call the TY cust service and tell them to merge your new Expedia sponsored TY account number with your current TY account (you can have more than one TY account number). Voila! you qualify for the Fixed Point option. this is a dishonest policy of Citi’s to do this and many times i would say “F” it and i would tell the member who was calling me to do this even if i was to get in trouble. hope this helps. otherwise, fixed point option rocks and is the only good deal on the entire ty network.

By: alicia

alicia — Tue, 30 Sep 2008 23:53:46 +0000

HOw do I find out where I can redeem my points?

By: Bigwavedave

Bigwavedave — Wed, 14 May 2008 20:41:37 +0000

fixed reward is no longer an option, as of April 15, 2008. Anyone else receive that notice?

By: jim spencer

jim spencer — Sat, 05 Apr 2008 17:59:52 +0000

Anyone can get the fixed reward by having a citibank account – which you can keep for free and get more thankyou points for – there are articles on insiderbanking.com that describe how to do it and get even more points – I hope it helps. Also the fixed points work out as 20000,for up to $400 us domestic roundtrip. 60000 for europe roundtrip (up to $1200) or 120,000 for australia roundtrip (up to $2400) , you can use it for first class but you need to use more Thankyou points. The fixed flight redemption is by far the most effective use of thankyou points

By: kam

kam — Wed, 12 Dec 2007 21:21:36 +0000

You are all wrong on how the program works and should research it a little more. certian cards do qualify for fixed rates and its only 20000 and there are no advance booking or blackout dates

By: Shaila

Shaila — Thu, 06 Sep 2007 19:26:19 +0000

I’ve been booking fligts on expedia since quite some time. Lately I have had very bad experiences when I want to make changes. The customer service is extremely bad and the wait-time is outrageous. I know wait-time for most automated systems is lenghty but I have not experienced anythign worse than expedia. Recently I called expedia & my call was anwered after an hour & half. I was trasfered to another department & had to wait another 50 minutes to speak to a rep. Finally the rep did not know what to do and kept putting me on hodls every other minute. By the time I was done I had spent more than 3.5 hours of my time for a small change….It was ridiculous and I hope Expedia hires more staff for better service!!!! If this continues I guess I will stop booking on Expedia. I might have to shell out a little extra money but its far better than the frustrations one has to go through…..BIG SHAME EXPEDIA!!!!

By: aj

aj — Sat, 30 Jun 2007 04:13:00 +0000

bs… premier pass elite still has fixed point rewards.. this is still by far the best rewards program

By: Denise

Denise — Mon, 18 Jun 2007 23:43:52 +0000

Just had a terrible experience with thank you Redemption Network. There are no more fixed flight options for elite members. Last year, redeemed my points from Providence to Cancun for 30,000 points. This year, the same ticket is anywhere from 79,000 to 128,000 points!! I spoke to a supervisor at the Network and she said as of June 11, everyone has been switched over to the Flexible flight options. I am currently looking for a better reward program.

By: Ray

Ray — Mon, 11 Jun 2007 15:40:37 +0000

sounds interesting, I wonder how it stacks against Membership Rewards. just got my gold card several weeks back and starting to accumulate points, wonder what would be better… hmm.