Comments on: Chase Prestige Credit Card Upgrade?

By: Scotty

Scotty — Fri, 19 Feb 2010 18:30:37 +0000

I have had the Chase Prestige card for a few years and I think I had my final straw with them. To begin with The “i-dine” restaurant club has several restaurants but they are all dumpy places I would never eat so that perk is worthless to me. To get a discount on a hotel, car or flight you have to call their 1-800 number and I find it a lot easier doing it yourself. The big perk to me was the Ticketmaster surcharge reimbursement up to $100 a year. I have gotten reimbursed in prior years but that has changed. I sent in $80 for 2009 reimbursements. What do they send me? A check for $6.00 for one of the four ticket reimbursements for one event. They send the rest of my tickets back to my OLD address with no explanation why. Bottom line – its not worth saving a few bucks a year given all the time and hassle you will go through.

By: Paulette Kendrick

Paulette Kendrick — Wed, 27 Jan 2010 16:06:35 +0000

I noticed the RGI Chase $79.00 charge added to my card statement. I called the phone # listed and was told this was an upgrade to give me all these benefits (benefits I didn’t want). I asked to have the charge credited off and they agreed to do this. And my next statement did have the $79 taken off. BUT, they put a dispute statement on my credit report. This is a very dirty way to do business. Shame on Chase for being associated with RGI Chase and allowing this to happen. I wonder how much Chase Bank was paid by Chase Prestige Card Service to allow these charges to appear on their cards holders accounts?

By: Lani

Lani — Wed, 17 Jun 2009 03:25:10 +0000

I had the upgrade a year from today. Unfortunately, as great as it sounds there were several restrictions to each and every one of these perks. I had to research travel, restaurant, etc to find out that the reward did not apply. First off, I was baffled at that fact that I had to call in several times to request the list of Hotels from ITC-50. After I received it in the mail I started calling to the hotel to see how much cheaper they were able to offer compared to prices that were listed on third-party sites. I found out that they will only give you 50% off at the based price that they had it for. So, most of the time I was able to find much cheaper prices on Expedia, orbitz, etc. compared to what they had offered. Moreover, the list of restaurant I request never came in the mail and I had never received an percentage off any meal I’ve eaten. And believe me, I eat out almost all the time. I decided to call in today to cancel the reward since it wasn’t satisfactory however, they mentioned that they are not able to refund the charge made the previous year. What happened to “satisfaction guaranteed.” I love Chase, but I am not very fond of Chase Prestige. I think the only thing to do is to dispute it through Chase Credit Card themselves.

By: Tiger

Tiger — Tue, 12 May 2009 19:00:43 +0000

I used it for one year. I only enjoyed the 10% (not 20%) discount at various restaurants. I got back more than I paid for, but I really kept using it at every opportunity to make the money back. So I just called them and canceled at the end of the first year. The cancellation was easy and painless (and I hope there won’t be any surprises).

By: Cyrus

Cyrus — Sun, 03 May 2009 19:07:42 +0000

Called the hotline and had the charge removed (or so they said) and service cancelled. This thing was ridiculous I can’t believe I signed up for it

By: Alison Elliott

Alison Elliott — Tue, 28 Apr 2009 16:08:12 +0000

My mother is 95, and without question pays her bills on time. So when I saw that she had been billed without notice for a Chase upgrade, I was furious. How can company prey on people like that? And how many years in the past have they been doing this to her?

She will destroy her credit card if I have any say in it.

By: ophelia

ophelia — Sat, 21 Mar 2009 08:30:46 +0000

i enrolled in the chase prestige program a year ago, not realizing the reunion group and chase are different entities (how smart of me to doulbe check all the fine print-bleh!). none of the services really apply to me, and if found it difficult to locate information on the services. for example, what restaurants does the discount apply to? where could if find out? so my renewal offer came up, and i called the 1-888 number to cancel my membership. the person i spoke with tried to convince me to stay. when i refused, they offered to lower the annual rate of $79 to $39. but if this is such a great service, why only offer me a better deal when i’m about to quit? why not offer me the best possible deal in the first place? it wasn’t a good match for me, but maybe it would be a good “upgrade” for others.

By: Jay

Jay — Thu, 22 Jan 2009 04:19:49 +0000

You left out a key feature, and the main reason why I decided to take the plunge. They are partnered with the ITC-50 which gives you 50% off your hotel. The problem is that the hotel needs to be participating and they are often pretty cheap/crappy hotels. This alone if used correctly can make up for the $80 charge. Then again you can sign up for the ITC-50 seperately for a much lower price and still get this discount, but the Chase prestige program packages in the rest of that stuff so I’ll see if its worth it. I think you can try it out for like 6 months and still ask for a full refund.

By: Henry Hurst

Henry Hurst — Tue, 13 Jan 2009 17:16:07 +0000

Same thing happened to my card. RGI keeps promising to send me proof that I requested the upgrade, but promises are unkept. Chase themselves have been stonewalling me for over a month now. Had I not noticed the bogus charge, I would have been ripped off. Certainly no way for reputable companies to do business!

By: Tom G

Tom G — Sat, 29 Nov 2008 01:10:20 +0000

The chase card upgrade and $79 charge, I did NOT request, or approve, has been on my account sence Nov 4th 2008. Today is Nov. 28th. I called several times to have the charge removed, only to hear that it may be one or two billing cycles before they can do it. I wonder how may other $79 charges they have on people’s Chase Cards, and where that money is right now. Where or Who can I call to get it done now?