By: amexsuxor

amexsuxor — Wed, 03 Dec 2008 03:04:32 +0000

This may be *your* experience, but mine was the COMPLETE opposite. I ordered an item from a merchant and when it fell far short of my expectations I contacted the merchant and asked to return the item. They agreed and provided me an RMA#. I sent the item back to them. After trying to up-sell me to a number of different items I insisted that they issue a refund (the cost was $160) and they agreed. A month later I *still* did not receive a refund. Obviously it was time to call AMEX. I was confident that AMEX would help me resolve the problem esp given that I had been a card holder for 8 years and used my card to the tune of roughly $15K! AMEX requested that I send them copies of any docs that indicate I returned the item. I did this… I sent them a copy of the UPS ticket w/ tracking#, and a copy of the RMA number issued by the merchant. After a month AMEX sent me a notice indicating my dispute would not be honored and they included a copy of the merchant’s UPS tracking information indicating that they sent me the item. Apparently, AMEX didn’t care that I sent them the UPS info proving that I returned the item! When I called customer service and eventually got transfered to a supervisor they said there was nothing they could do expect open another dispute… see a pattern here? Needless to say, I closed the account and will NEVER EVER use their services again.

By: Tony

Tony — Fri, 29 Aug 2008 13:43:39 +0000

Just curious, can a vendor come after you for the reversed charges and if so what canhappen?

By: andy

andy — Tue, 22 Apr 2008 16:20:40 +0000

great post and is also the reason I am with amex. I also like the way you blended the post.

Comments on: Amex Blue Cash Reverse My Credit Card Charges

By: amexsuxor

By: Tony

By: andy